Issue or by Design? Organisation Group Type, "Function" only accepting Full Users as members

[Berto2002]

I created an Org Group of type Function and the only members I can add are Full Members. Is this intended?

Use Case: I have a bunch of people in the wider organisation forming a function of approval of mobile phones so I wanted to use that OG Type for Basic Users.

[Steve Giller]

Yes, this is by design - you can test this by associating by Organisation or by Role, where it is quite clear:

 

[Berto2002]

@Steve Giller is there is list of restrictions by Org Type in the documentation for allowed uses?

Why design this restriction; why not let us customers decide what users and roles and organisations we use groups for.

I have loads of functions all over the wider organisation and I cannot use the Function Org Group for them.

[Gerry]

@Berto2002

I expect thats a defect, probably arisen from a confusion around an ou type 'function' and a functional group. A functional group (only one type called 'team' at the moment) is the only OU type that can have tasks assigned to it, therefore you cannot associate basic users with a team.  Other than that, there should not be a restriction.  The documentation around this can be found here... 

https://docs.hornbill.com/esp-fundamentals/core-capabilities/organization-and-teams

I will nudge the dev team to take a look at that, it should be fixed soon, or if I am not undertsanding something I will post back here. 

Gerry

[samwoo]

Hi @Gerry,

I just wanted to point out - when we go straight to a page on docs.hornbill.com from a URL, such as the one in your post, it always comes up with:

A simple refresh will then shows the page correctly.

I have just observed this happening to links within docs.hornbill.com as well.

Just wanted to report this in case there was an issue.

[Gerry]

@samwoo

Thats weird, it works for me ok.  What browser are you using?

Can you re-create this?

If you can, can you screen dump the network tab in your browser after the error?

Thanks

Gerry

[samwoo]

Hi @Gerry,

To avoid further hijacking this thread, I have posted a new one here:

 

[Gerry]

@samwoo

Thanks, so looks like one of the back-end servers might be down, and the front end is not corretcly failing over to the other ones, have reported it - by which I mean the 502 error

There also seems to be a defect we can re-create in Firefox (and therefore suggests its a defect) where the link to a document page takes you to the home page and not the intended document, this we will investigate and sort out. 

 

Thanks for reporting

 

Gerry

[Berto2002]

43 minutes ago, Gerry said:

confusion around an ou type 'function' and a functional group

Thanks. Then I will wait and likely still want to use that General OU type for my purposes.

[CraigP]

On 26/09/2023 at 11:21, Gerry said:

@Berto2002

I expect thats a defect, probably arisen from a confusion around an ou type 'function' and a functional group. A functional group (only one type called 'team' at the moment) is the only OU type that can have tasks assigned to it, therefore you cannot associate basic users with a team.  Other than that, there should not be a restriction.  The documentation around this can be found here... 

https://docs.hornbill.com/esp-fundamentals/core-capabilities/organization-and-teams

I will nudge the dev team to take a look at that, it should be fixed soon, or if I am not undertsanding something I will post back here. 

Gerry

I've just tried to create a "Function" under a "Department" and it seems this is also considered a "Functional group", despite the documentation suggesting otherwise. I can't add basic users, and the "Allow Task View" and "Allow Task Action" columns are visible on the "Associate Users" screen. Am I misunderstanding the documentation?