chriscorcoran

Removing a user deletes audit history

By chriscorcoran, June 19, 2017 in Service Manager

• audit history

Moving calls between boards

By chriscorcoran, March 11, 2016 in Business Process Automation

• boards

Empty Emails

By chriscorcoran, April 28, 2016 in Service Manager

• email

Team update icons

By chriscorcoran, May 4, 2016 in Service Manager

• team update
• icons

Link Priority with Service

By chriscorcoran, May 13, 2016 in Service Manager

• Priority
• Service

Custom Field

By chriscorcoran, May 19, 2016 in System Administration

• custom fields

On Hold Dates Show as 1970

By chriscorcoran, July 1, 2016 in Service Manager

• on hold dates

Moving between services

By chriscorcoran, July 6, 2016 in Service Manager

• services

Email issues!

By chriscorcoran, January 9, 2017 in Service Manager

• email

Views on calls I follow

By chriscorcoran, March 10, 2017 in Service Manager

• follow calls

Survey Questions Via Email?

By chriscorcoran, March 15, 2017 in Service Manager

• survey
• customer feedback

Inbound email - Not pulling in body of email

By chriscorcoran, July 24, 2019 in Service Manager

Failures mailbox

By chriscorcoran, December 13, 2019 in Service Manager

• failure mailbox

Query over SLA

By chriscorcoran, June 22, 2020 in Service Manager

Update email notification not working

By chriscorcoran, September 25, 2020 in Service Manager

Show Task Outcomes on the request list

By chriscorcoran, February 18, 2022 in Service Manager

Updating completed activities

By chriscorcoran, November 8, 2022 in Service Manager

Performance issues

By chriscorcoran, July 20, 2023 in Service Manager

Notification on email inbox

By chriscorcoran, September 4, 2023 in Service Manager

First Time Fix - Timeline Auditing stamp

By chriscorcoran, February 12 in Service Manager

how-to Viewing the original source email from a timeline post

By chriscorcoran, March 23, 2016 in Service Manager

• email
• request timeline

How to identify which user made a timeline post or comment

By chriscorcoran, March 30, 2016 in Collaboration

• Owners
• Timeline
• (and 1 more)

  Tagged with:

  • Owners
  • Timeline
  • Audit Trail

how-to Business process for Raise New Request using custom button

By chriscorcoran, April 13, 2016 in Service Manager

• custom buttons
• business process

Multiple emails per contact

By chriscorcoran, April 28, 2016 in Service Manager

• email
• contacts

Replying to emails from more actions does not show in timeline

By chriscorcoran, June 9, 2016 in Service Manager

• emails reply to
• timeline