Empty Emails

[chriscorcoran]

Hi

We sometimes receive emails from customer that don't contain any text in the body of an email, because of this it means you cant raise a requests from the inbox we have to forward the email with some text in the body of the email and log it that way, is this a bug or intentional?

Thanks

Chris

[David Hall]

Hi Chris,

Thanks for the post, this was raised internally by a colleague and we have raised a defect for it which is currently being investigated, the reference is PM00140702

Kind Regards,

Dave

[chriscorcoran]

Thanks Dave much appreciated.

Chris

[James Ainsworth]

Hi @chriscorcoran

The above mentioned defect was resolved last year.  I just wanted to follow up and make sure that this is working for you now.

Regards,

James