chriscorcoran Posted April 28, 2016 Share Posted April 28, 2016 Hi We sometimes receive emails from customer that don't contain any text in the body of an email, because of this it means you cant raise a requests from the inbox we have to forward the email with some text in the body of the email and log it that way, is this a bug or intentional? Thanks Chris Link to comment Share on other sites More sharing options...
David Hall Posted April 28, 2016 Share Posted April 28, 2016 Hi Chris, Thanks for the post, this was raised internally by a colleague and we have raised a defect for it which is currently being investigated, the reference is PM00140702 Kind Regards, Dave Link to comment Share on other sites More sharing options...
chriscorcoran Posted April 29, 2016 Author Share Posted April 29, 2016 Thanks Dave much appreciated. Chris Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 20, 2017 Share Posted November 20, 2017 Hi @chriscorcoran The above mentioned defect was resolved last year. I just wanted to follow up and make sure that this is working for you now. Regards, James Link to comment Share on other sites More sharing options...
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