how-to Viewing the original source email from a timeline post

[chriscorcoran]

Hi

When people update a call via email the headers are lost so you cant see if they cc'd in someone else, is it possible to get this so that inbound emails have the headers included to show the email was sent in from and cc'd

Thanks

Chris

[TrevorKillick]

Hi Chris

When viewing a request timeline for an email update you can use the View Email option in the More Actions Menu.

This should enable you to see the available header information.

Kind Regards

Trevor Killick

[chriscorcoran]

Thanks, didn't spot the option. Many thanks