chriscorcoran Posted March 23, 2016 Share Posted March 23, 2016 Hi When people update a call via email the headers are lost so you cant see if they cc'd in someone else, is it possible to get this so that inbound emails have the headers included to show the email was sent in from and cc'd Thanks Chris Link to comment Share on other sites More sharing options...
TrevorKillick Posted March 23, 2016 Share Posted March 23, 2016 Hi Chris When viewing a request timeline for an email update you can use the View Email option in the More Actions Menu. This should enable you to see the available header information. Kind Regards Trevor Killick 1 Link to comment Share on other sites More sharing options...
chriscorcoran Posted March 30, 2016 Author Share Posted March 30, 2016 Thanks, didn't spot the option. Many thanks Link to comment Share on other sites More sharing options...
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