chriscorcoran Posted January 9, 2017 Share Posted January 9, 2017 Hi Is anyone else having issues with email this morning? I have loads of failures in the failures folder see attached, is there an issue? Regards Chris Link to comment Share on other sites More sharing options...
Guest Posted January 9, 2017 Share Posted January 9, 2017 Hi Chris I have not had other people reporting this issue but I am investigating. As you're subscribed to Platinum Success (where we provide Service Levels for customer issues), I will raise an Incident on behalf of you to track the progress of this issue. Thanks, Pamela Link to comment Share on other sites More sharing options...
chriscorcoran Posted January 9, 2017 Author Share Posted January 9, 2017 Thanks Pamela, All emails appear to be working as they should but we are seeing failure messages in the failures folder for some reason? Regards Chris Link to comment Share on other sites More sharing options...
Guest Posted January 9, 2017 Share Posted January 9, 2017 Hi Chris This issue was due to the fact that among your Service Desk team members, there is one user who has an invalid email address. That is the admin user. Changing that address to a valid email should rectify this issue. Regards Pamela Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now