how-to Business process for Raise New Request using custom button

[chriscorcoran]

Hi

Does anyone know which business process the raise new incident uses when you add a contact? As it doesn't seem to follow of any of the ones I use. See attached.

Thanks

Chris

[TrevorKillick]

Hi Chris

That Raise New incident button looks like its a Custom Button, if you click on the Custom Buttons button then it should be listed as a defined button.

I would guess its mapped to point to the URL for logging an incident which should then use the default Log Incident BPM defined in the application setting.

Kind Regards

Trevor Killick

[chriscorcoran]

Perfect thanks, all sorted