Multiple emails per contact

[chriscorcoran]

Hi

Is it possible to have more than one email per contact? we have a customer that logs calls and he would like the rest of his team to be notified once a call is logged by email.

Thanks

Chris

[Steven Boardman]

Hi Chris

Thanks for your post.

Can I ask is it one external contact at one of the organisations you support? If this is the case you could build a decision node into your business process, on logging to check if the contact (customer) = x and if so branch in a direction to perform one of the following actions:

1. Use an Email Notification Node, to send the same Confirmation Email to another contact, or an external email address (distribution list for their team)

2. Use the Entity - RequestConnections -

2.1 Add Connections to automatically add the other members of their team (if they exist as contact's)

2.2 Use Email Connections to automatically send the confirmation email template to the other connected contact's

2.3 If the other team members have been added as connections to the request they can be included on future manually sent emails from the request, and or any other automated email communications through the supporting business process engine.

Once either options have been performed you could join the process flow back to the existing path, which would be followed if you use a != condition on the contact.

If you are not familiar with the connections functionality you can read more about this on our wiki here :- https://wiki.hornbill.com/index.php/Connections_Action_Item

You can read more about the business process options relating to decision nodes, branching, email notifications and connections on our wiki here :- https://wiki.hornbill.com/index.php/Business_Process_Workflow

I hope this helps

Regards

Steven

[chriscorcoran]

Thanks Steven for the response,

It is a few customers where we have this scenario. I will test the connections functionality and report back.

Chris