chriscorcoran Posted September 25, 2020 Share Posted September 25, 2020 We have stopped getting the update email notification when a ticket is updated, anyone else having this issue? Seem to have started Wednesday. Link to comment Share on other sites More sharing options...
Alberto M Posted September 25, 2020 Share Posted September 25, 2020 @chriscorcoran, do you mean the email automatically sent to the ticket customer when an update action with customer visibility is made to the ticket? Here is working fine. Link to comment Share on other sites More sharing options...
chriscorcoran Posted September 25, 2020 Author Share Posted September 25, 2020 @Alberto M yeah its the noreply email that seems to have stopped working. So if a customer emails backin to the ticket we norrmally get an email to owner of the ticket, that its been updated etc etc. Link to comment Share on other sites More sharing options...
chriscorcoran Posted September 28, 2020 Author Share Posted September 28, 2020 Looks to be resolved now Link to comment Share on other sites More sharing options...
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