chriscorcoran Posted June 19, 2017 Share Posted June 19, 2017 Hi I have been on to remove a used form our service management today, something I often do, but noticed when I removed the account it also deleted the audit history on the calls, Any idea why this is happening? Thanks Chris Link to comment Share on other sites More sharing options...
nasimg Posted June 19, 2017 Share Posted June 19, 2017 Hi @chriscorcoran I'm sure someone from Hornbill will reply but I guess they want us to archive the old accounts. Nasim Link to comment Share on other sites More sharing options...
Guest Ehsan Posted June 19, 2017 Share Posted June 19, 2017 Hi @chriscorcoran, The Timeline of a request should not be deleted as the result of removing a user. Are you referring to entries in the Timeline that were posted by the user? As @nasimg has correctly pointed out, a user should be archived instead of removed. Ehsan Link to comment Share on other sites More sharing options...
chriscorcoran Posted June 19, 2017 Author Share Posted June 19, 2017 Yes the timeline is wiped, I will use the archive from now on, thanks both! Link to comment Share on other sites More sharing options...
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