Removing a user deletes audit history

[chriscorcoran]

Hi

I have been on to remove a used form our service management today, something I often do, but noticed when I removed the account it also deleted the audit history on the calls, Any idea why this is happening?

 

Thanks

Chris

[nasimg]

Hi @chriscorcoran

I'm sure someone from Hornbill will reply but I guess they want us to archive the old accounts.

Nasim

[Guest Ehsan]

Hi @chriscorcoran,

The Timeline of a request should not be deleted as the result of removing a user. Are you referring to entries in the Timeline that were posted by the user? As @nasimg has correctly pointed out, a user should be archived instead of removed.

Ehsan

[chriscorcoran]

Yes the timeline is wiped, I will use the archive from now on, thanks both!