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HGrigsby

Hornbill Users
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  • Posts

    553

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    3

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Topics posted by HGrigsby

  1.  

    Impact missing from change requests logged today

    By HGrigsby, in Service Manager

    • 9 replies
    • 1,141 views
  2.  

    Error message when opening excel reports

    By HGrigsby, in Service Manager

    • 11 replies
    • 1,445 views
  3.  

    Show customer as a VIP

    By HGrigsby, in Service Manager

    • 12 replies
    • 1,945 views
  4.  

    Save node as template in progressive capture

    By HGrigsby, in Service Manager

    • 1 reply
    • 664 views
  5.  

    "Problem registering the business process..." error when trying to log a ticket

    By HGrigsby, in Service Manager

    • 2 replies
    • 704 views
  6.  

    Unable to add auto task to custom button

    By HGrigsby, in Service Manager

    • 5 replies
    • 1,127 views
  7.  

    Routing rule logs a ticket but without service and catalog item

    By HGrigsby, in Service Manager

    • 0 replies
    • 611 views
  8.  

    Routing rule not logging a ticket

    By HGrigsby, in Service Manager

    • 3 replies
    • 822 views
  9.  

    Service level timers not displaying on ticket

    By HGrigsby, in Service Manager

    • 9 replies
    • 1,279 views
  10.  

    Decision box changes to no match

    By HGrigsby, in Business Process Automation

    • 1 reply
    • 877 views
  11.  

    Change the colour of a bulletin title?

    By HGrigsby, in Service Manager

    • 5 replies
    • 1,422 views
  12.  

    Change requests taking the wrong route

    By HGrigsby, in Service Manager

    • 3 replies
    • 890 views
  13.  

    Want catalog item not hidden on portal but available from the intranet

    By HGrigsby, in Service Manager

    • 4 replies
    • 1,247 views
  14.  

    Change the owner of a dashboard, widget or report

    By HGrigsby, in Performance Analytics

      
    • 4 replies
    • 1,481 views
  15.  

    Ticket doesn't assign to team when logged via API

    By HGrigsby, in Service Manager

    • 11 replies
    • 1,848 views
  16.  

    Email to external contact when the ticket is updated

    By HGrigsby, in Service Manager

    • 6 replies
    • 1,478 views
  17.  

    Change the owner of a dashboard, widget or report

    By HGrigsby, in Service Manager

    • 1 reply
    • 731 views
  18.  

    No PC fields showing up in BPM

    By HGrigsby, in Business Process Automation

    • 6 replies
    • 1,322 views
  19.  

    Help with a progressive capture branches

    By HGrigsby, in Progressive Capture

    • 4 replies
    • 1,290 views
  20.  

    Times are an hour behind when exported from request list

    By HGrigsby, in Service Manager

      
    • 6 replies
    • 1,294 views
  21.  

    Change size of profile picture in service manager

    By HGrigsby, in Service Manager

    • 0 replies
    • 871 views
  22.  

    Unable to search using the call reference

    By HGrigsby, in Service Manager

      
    • 1 reply
    • 1,352 views
  23.  

    Newly created reports don't show the Data Collection or Output format tabs

    By HGrigsby, in Service Manager

      
    • 3 replies
    • 1,070 views
  24.  

    Reports on updates suddenly not showing any data

    By HGrigsby, in Reporting

    • 1 reply
    • 1,127 views
  25.  

    Shared user account in service manager

    By HGrigsby, in Service Manager

    • 4 replies
    • 1,500 views
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