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Reports on updates suddenly not showing any data


HGrigsby
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We have a report set up to run to show updates to tickets by email which is scheduled to run daily.

It worked fine until 21st July with 54 records and on 24th July, when it started showing no results.  Looking at the report it looks like the update type has changed from "system" to "email"

Was there an update around this time to change this? 

thanks

Helen

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On 8/6/2018 at 9:57 AM, HGrigsby said:

Looking at the report it looks like the update type has changed from "system" to "email"

@HGrigsby the update type was always "Update" and emails were always "Email" (iirc)... the "System" update is something else. These are timeline updates made by the system independently (not in a user context). For example a request being logged form email by teh routing rules or an escalation email is sent triggered by the escalation timer...

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