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HGrigsby

Supportworks Users
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Everything posted by HGrigsby

  1. We have a board set up for changes that has been in use for a few years. Today when going to add a user to it it get this error, tried it with a couple of users and a couple of our boards and get the same error. Has something changed? Helen
  2. Hi I have some new SLAs to add to the service portfolio. Would it be possible to be able to either sort service level agreements by name or even drag and drop to rearrange them manually? It would also help if there was an option to search for an SLA. thanks Helen
  3. Hi I am trying to set up a supplier and a contract and event as suggested in a recent call but get the following error When I have looked Custom11 is the notice period field in the dates section of the contract. It doesn't matter what I put in there I still get the error and cannot create a new event. Could someone help me out with this please' Helen
  4. @James Ainsworth Many thanks - that was what I was trying to use. Would be great if this was able to work in Chrome. thanks Helen
  5. Hi I have FAQs that have links to a more detailed document saved in document manager. I want these documents to open in a new tab but they don't. I have found the setting for adding a link and the target tab to set the target but it still just opens in the same in the same tab. Am I missing some setting? Thanks Helen
  6. +1 for me too. Would be useful to be able to see which ones are in use.
  7. Hi @James Ainsworth Is there any date for the Knowledge Articles to be released? We are about to launch the employee portal and are trying to work out the best way to store knowledge. We are putting in FAQs for services and using document manager for more detailed or longer articles but hoping what is due might be a better solution. I have created a service with nothing but FAQs in it to see how that works for OneDrive as there are so many articles that relate that could be across several services. And that seems to work ok so far. Is there a problem with doing that, that hasn't shown up so far? thanks Helen
  8. Hi I want to change the word Documents (as in screenshot 1 above) I can find and change the FAQs and Make a Request but can't find the Documents one. Can someone help me out please? thanks Helen
  9. Hi - I've come across a need to do this for another process, where if certain choices are made they are directed to the intranet helpdesk, so can I ask again for an option to finish without logging a ticket. I've got the field with a regex in it which does work and an autoclose if they do log it but it would be much neater it it could just cancel it.
  10. +1 for this for me as well, I have been asked for this recently
  11. Hi @Steven Boardman Has this progressed any further? The widget would be useful. I am starting to put together some "IT only" pages and added the change board to an external frame but it doesn't look great it seems to be stuck in the middle of the page, with loads of white space either side and my Hornbill icons showing in the frame. Have I missed a setting? If it went across the page it would be much better. thanks Helen
  12. Hi @Adrian Simpkins Thank you. I keep going back to it thinking I've gone wrong but as I seem to have the same thoughts as you I feel a bit better. I seemed to end up so many with arrows and decisions it is hard to see what I have covered. My latest version has it split into stages for each of the reasons so I can keep them separate. Here's hoping! Helen
  13. I have been given a business process to put which needs to assign issues with printers to one of 3 teams depending on the answers given. I have had several versions of it and I can't look any more! Can someone give me a pointer in how to get this to assign correctly, I am sure I have made it over complicated. Thanks, hopefully, Helen
  14. + 1 for this for as we are just starting to look at FAQs and how we could use them. Being able to send out a nicely formatted resolution emails with links in them would . I'd also like a central place to hold the documents too as some of ours may be across more than one service. Reading the other thread on this post it sounds like there are some changes coming to knowledge management so these may help me out too.
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