HGrigsby
Hornbill Users-
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Enhancement Requests
Everything posted by HGrigsby
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@Steve Giller I want to display the employee id in the intelligent capture either to display it in a label or text box on the form. It is for a request for a parking space, we found people putting in the wrong number so wanted it to be shown beside their name rather than them typing it in. I have it it the workflow already from the get user node as you suggest. I was using "processes" to describe the whole thing or the CI if you like.
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Thanks @TrevorHarristhat sorted it. Is there a way to order the teams alphabetically? It seems to show them in the order they were added. I'd like to show all the apps teams together and all the infrastructure ones after that. If not, could it be added as enhancement? thanks Helen
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Hi I've added some groups to the share a board but only the Change Management one shows up in the drop down. The sharing is working on the Board User Role as they can all view it but wanted to use the groups to allow the users to filter the changes on the board. Anyone got any ideas? And I'd like to get rid of the owner showing as well as they will not have any changes on the board, Helen
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+1 for us as well please Helen
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Also had to change permissions on the dashboards to allow them to run. And have a couple that are showing as no-owner. Helen
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Place multiple requests on Hold at once
HGrigsby replied to Adrian Simpkins's topic in Service Manager
Thanks Steve! We may well be waiting for the customer to test out a fix, whatever, we would really like to be able to place a group of calls on hold at once.- 4 replies
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Place multiple requests on Hold at once
HGrigsby replied to Adrian Simpkins's topic in Service Manager
I know this has been raised before on another post but we really do want to be able to put multiple calls on hold at once. When we have a major incident we can end up with a lot of incidents logged for the same thing waiting for a fix and need to put them all on hold. So a +++1 from me!- 4 replies
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I'd like to have the option to disable it so +1 as well Helen
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+1 for us as well please. Helen
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We are able to get back in now too, thanks Helen
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Hi We have the same issue too thanks Helen
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+ 1 for us too. Would have many uses for being able to have the ability to put in a table. Helen
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enhancement Enhancement: Change Calendar View for Customers/Contacts
HGrigsby replied to Berto2002's topic in Service Manager
++1 for this please. Thanks Helen -
We have noticed that when we change any of the setting in the Customer details under Request Settings the options all disappear. If we click the button change it back to default they all reappear but go again as soon as we make any changes to the settings. The reason I was looking at this is the settings do seem to keep changing, last week we were missing manager and today team Does the same on our test instance too, anyone else finding the same? Helen
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Lock Assessment Option Missing from Lock Actions Node
HGrigsby replied to will.good's topic in Service Manager
@James Ainsworth Thank you for telling me it was "escalate" not "assessment" - spent ages trying to find where to unlock it, wish I'd found this post earlier though! Helen -
+1 from us too please
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Hi We are also having this issue where the ticket is resolved but the timer is not marked. When you hover over the red resolution timer "target missed and still open .. completion expected" Escalations are also continuing on the ticket although it was resolved on the day it was logged. Will log a support call to for this as it is causing us a problem now when it hasn't before with no changes to the business process. Thanks Helen
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Adding a hyperlink to a Snippet with different "Text to display"
HGrigsby replied to Vin B's topic in Service Manager
+1 for us as well please. Helen