HGrigsby Posted July 2, 2020 Posted July 2, 2020 (edited) We have lots of reports that we open in excel. Today when I open them I get an error message And a corrupted file if I open it. This seems to be affecting all our reports even ones that have been used frequently Anyone else having the same? I will log a support call too as this is a big problem for us thanks Helen PS just found out that saving as a .csv works and it opens without any errors Edited July 2, 2020 by HGrigsby Found that .csv works
RobW Posted July 2, 2020 Posted July 2, 2020 Similar issues here - most of our reports export to csv so it's more of annoyance than an issue though.
nasimg Posted July 2, 2020 Posted July 2, 2020 Yes same for me, most of my reports have the csv option but the xlsx format ones give the same error Nasim
Steve Giller Posted July 2, 2020 Posted July 2, 2020 We have reproduced this issue internally and are investigating the cause. Where possible we'd recommend using the CSV option until we can supply a fix. 1
Adam@Greggs Posted July 2, 2020 Posted July 2, 2020 Thanks. I'm wondering - and I suspect I know the answer - will scheduled reports that are set as xlsx still be corrupted when we download them from report history or are they rendered into Excel when you click download? Thanks
Alberto M Posted July 7, 2020 Posted July 7, 2020 Hi @Steve Giller, is there a deadline to have this issue solved? We need it working.
Alberto M Posted July 7, 2020 Posted July 7, 2020 FYI, all: If you really need an Excel file generated by one of your reports, the scheduled report sending you the file by email works. Just schedule it to run once and set the time to a few minutes after and you can get the Excel file without errors.
Joanne Lindolent Posted July 7, 2020 Posted July 7, 2020 i have the same problem, tested on Chrome and IE.
Steve Giller Posted July 7, 2020 Posted July 7, 2020 Admin Tool Build Number: 1259 has this update. Your current build can be viewed from the About option in the Admin Console. The release will be applied automatically during your maintenance window and announced on the forum. It is currently completing testing and will be released asap.
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