Jump to content

"Problem registering the business process..." error when trying to log a ticket


Recommended Posts

Posted

Hi 

I have a new BPM and get the error message below when trying to log using "Log New" 

"There was a problem registering the business process for this request. Please contact your system administrator."

If logged via SSP it does log the ticket but without any of the BPM running, no assignment, SLA etc

Can anyone advise?

Thanks 

Helen 

image.png.0a71322c1878e79d627e2f7c5c30bf55.png

Posted

@HGrigsby check the "Set Status to Resolved" node in the "Resolution" stage in your workflow.... the node is configured to set a checkpoint item but there isn't any item selected. This is an invalid configuration and process spawn will fail if the configuration is invalid

 

image.png

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...