"Problem registering the business process..." error when trying to log a ticket

[HGrigsby]

Hi 

I have a new BPM and get the error message below when trying to log using "Log New" 

"There was a problem registering the business process for this request. Please contact your system administrator."

If logged via SSP it does log the ticket but without any of the BPM running, no assignment, SLA etc

Can anyone advise?

Thanks 

Helen 

[Victor]

@HGrigsby check the "Set Status to Resolved" node in the "Resolution" stage in your workflow.... the node is configured to set a checkpoint item but there isn't any item selected. This is an invalid configuration and process spawn will fail if the configuration is invalid

 

[HGrigsby]

Thank you @Victor

That fixed it!

Helen