Adrian Simpkins

Auto Escalation questions

By Adrian Simpkins, July 31, 2020 in Service Manager

New priority level in new SLA not showing as a selectable option in the configuration

By Adrian Simpkins, October 9, 2020 in Service Manager

Auto escalation SLA - Response SLA breach triggered on request which was already Resolved?

By Adrian Simpkins, November 12, 2020 in Service Manager

Unable to add a weighting to Project Risk Matrix

By Adrian Simpkins, July 13, 2021 in Project Manager

Setup external customer portal - issue getting service to show in the customer portal

By Adrian Simpkins, March 1, 2022 in Employee Portal

Can we output the date in custom fields 21 to 25 without the time stamp?

By Adrian Simpkins, July 4, 2022 in Reporting

Anyway to change the captured data inserted into a BPM node for Azure automation?

By Adrian Simpkins, June 6, 2022 in Integration Connectors, API & Webhooks

Custom roles for Service Manager appear under Platform in the offered list, rather than under Service Manager

By Adrian Simpkins, June 27, 2022 in System Administration

Data preview in Reporting just whirling and nothing displayed

By Adrian Simpkins, July 1, 2022 in Reporting

Limit to number of lanes that show in the board view in a request

By Adrian Simpkins, November 16, 2022 in Board Manager

Bpm authorisation operation to show as pending

By Adrian Simpkins, February 14, 2023 in Business Process Automation

Image Library - updating existing images

By Adrian Simpkins, March 2, 2023 in System Administration

• image library

Size of images in email templates

By Adrian Simpkins, May 2, 2023 in Service Manager

• image library
• emails
• (and 1 more)

  Tagged with:

  • image library
  • emails
  • templates

Archived external organisation still shows in the offered 'Select your Org' list

By Adrian Simpkins, June 23, 2023 in Employee Portal

• customer portal
• organisaton
• (and 1 more)

  Tagged with:

  • customer portal
  • organisaton
  • archived

View Details Form is not working as expected

By Adrian Simpkins, May 9, 2019 in Service Manager

"It's still broken" closing calls rather than reopening call

By Adrian Simpkins, May 14, 2019 in Service Manager

Asset picker - getting 'Error in stored query'

By Adrian Simpkins, June 30, 2019 in Service Manager

Placing request on hold within BPM

By Adrian Simpkins, September 26, 2019 in Service Manager

How to make a Finish button always appear on a progressive capture

By Adrian Simpkins, November 16, 2019 in Service Manager

Ativities assignment / reassignment

By Adrian Simpkins, November 25, 2019 in Service Manager

Changing our SLA timings - does this affect existing requests?

By Adrian Simpkins, December 6, 2019 in Service Manager

Issue with updating Manager field from LDAP sync

By Adrian Simpkins, May 21, 2020 in Integration Connectors, API & Webhooks

Customer Service Portal not accessible on Internet Explorer

By Adrian Simpkins, July 2, 2020 in Service Manager

Getting 404 page error when trying to jump to a request using Open on the Card

By Adrian Simpkins, August 12, 2020 in Board Manager

Knowledge Centre

By Adrian Simpkins, September 8, 2020 in Service Manager