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Found 4 results

  1. Hello Hornbill Forum, Has anyone managed to bypass the uniqueness requirement on email addresses when building new Contacts? We used to be able to accept raising multiple new Contacts all with the same email address, but I think a Hornbill update put a stop to it. Wondering if anyone knows of a setting to switch this check against emails off? FYI, many of our clients choose to use an internal mailing list (its@whatever.org for example) that we associate with all the contacts of the organisation. This allows all the members to receive email notifications rather than the one contact that raised an issue. It seems I can no longer add its@whatever.org to a new contact so they can join the mailing list essentially, as the email address is currently in use. The logon ids are certainly unique, but how do I switch off the uniqueness check against email addresses? Appreciate any feedback! Chris Axiell Group
  2. Linked to my earlier post (see below) about the ability to control visibility of asset information between the user and owner of an asset, can we request an enhancement to to allow the owner of a asset to be an Hornbill Organisation object as well as an individual user. For example a Software or PC asset will be owned by the organisation/IT Team not an individual within the organisation. Cheers Martyn
  3. At the moment the Organisation (Group Lookup) feature only allow you to directly match a value in the attribute field to the name of a Hornbill Group. Could this be extended to support criteria matching, so that the LDAP attribute does not have to match, so given more flexibility in automatically associating group membership? https://wiki.hornbill.com/index.php/LDAP_User_Import Cheers Martyn
  4. At the moment the Request Entity only links the h_itsm_requests and h_itsm_incidents to get the custom fields. Is there any plans to expand the entity to include the related contact and organisation information? Cheers Martyn
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