Adrian Simpkins Posted May 9, 2019 Share Posted May 9, 2019 Hi, we currently have 2 instances of Hornbill, both of which are on the current latest build for Service Manager. However, one of the instances will not let me edit the 'View Details Form' on the Services/Catalog page - when I select it I just get a window with the name of the Service as below. Can anyone advise why this is happening at all please? NB I noted this was not working last week, and I was hoping it may be due to this instance not having been updated since December, but it has now been updated to the latest build, Initially I was able to go into it about 15 minutes ago, then when i came out of the View Details Form window it will only now display the below message. Thanks ! Link to comment Share on other sites More sharing options...
Guest Chaz Posted May 9, 2019 Share Posted May 9, 2019 @Adrian Simpkins your rights could be different on each instance, you would need the 'Form Designer' role to be able to actually edit and save the configuration. Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted May 9, 2019 Author Share Posted May 9, 2019 Hi Chaz Thanks for the response, strange as it let me open it and amend it earlier ! I will check the rights again, and try opening it again, Many thanks ! Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted May 10, 2019 Author Share Posted May 10, 2019 Hi Chaz I have checked this again today, and I can access the View Details Forms on other Services, but can not open it on this particular Service ? Below 1st screen shot is the View Details Form opening on one Service, and the second shows what I am getting when trying to open it on other Service I could not see any obvious difference though as to why it opens on one, and not the other ? Thanks Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted May 14, 2019 Author Share Posted May 14, 2019 Hi, Just wanted to see if there was any update at all on this please? Thanks Link to comment Share on other sites More sharing options...
Victor Posted May 14, 2019 Share Posted May 14, 2019 @Adrian Simpkins - Since you are a Premier Success customer, I would advise raising a support request as this requires a bit more in-depth investigation looking in your instance. When you raise the request please mention what instance (as I know you have two) is affected. Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted May 14, 2019 Author Share Posted May 14, 2019 Hi Victor Thanks, I will raise this via the support team Many thanks 1 Link to comment Share on other sites More sharing options...
Victor Posted May 16, 2019 Share Posted May 16, 2019 To follow up on this thread with the support request outcome, the issue seems to be isolated when using IE and seems to be caused by the "&" character used in description for custom fields on forms. Devs are looking into this. Interim suggestions are to use a different browser or not use "&" but the word "and" in custom fields description, if possible... 1 Link to comment Share on other sites More sharing options...
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