Alisha

Bulletins

By Alisha, October 30, 2018 in Service Manager

More Variables for Email Snippets

By Alisha, May 16, 2019 in Service Manager

Impacting customers

By Alisha, January 8, 2021 in Service Manager

• enhancement

String Utilities Search

By Alisha, March 2, 2023 in Service Manager

Created by team

By Alisha, July 5, 2023 in Service Manager

Automatic response on Closed requests

By Alisha, February 1 in Service Manager

Link to local file

By Alisha, June 14, 2018 in Service Manager

Info Message on Select Site

By Alisha, November 15, 2018 in Service Manager

Request Category Form

By Alisha, April 17, 2019 in Service Manager

'Watch' requests?

By Alisha, February 4, 2020 in Service Manager

URL on Dashboard

By Alisha, May 12, 2020 in Service Manager

Button to view customer's request history

By Alisha, August 5, 2021 in Service Manager

Completing Activities on behalf of another team

By Alisha, April 19, 2022 in Service Manager

More customer details when logging request

By Alisha, August 30, 2022 in Service Manager

• enhancement

Category Name

By Alisha, June 22, 2018 in Service Manager

Suggestion - Tooltips

By Alisha, August 17, 2018 in Service Manager

Using asset details in email templates

By Alisha, October 18, 2018 in Service Manager

Customer Handle in Request List

By Alisha, June 4, 2019 in Service Manager

Auto request update

By Alisha, September 7, 2020 in Service Manager

Ability for customers to add Connections

By Alisha, August 5, 2021 in Service Manager

Add assets via Business Process

By Alisha, September 27, 2021 in Service Manager

Enhancement to On Hold function

By Alisha, August 25, 2022 in Service Manager

• enhancement

enhancement Hide last stage of workflow

By Alisha, October 25, 2022 in Service Manager

Progressive Capture - Switch Captures

By Alisha, May 25, 2018 in Service Manager

Using asset details in captures

By Alisha, October 3, 2018 in Service Manager