Jump to content

Alisha

Hornbill Users
  • Posts

    852
  • Joined

  • Last visited

  • Days Won

    7

Everything posted by Alisha

  1. Hi @Gerry @Daniel Dekel, I understand that no one likes a UI change and it's natural for people to have mixed feelings about them. I'm not sure what font we are seeing now, but it appears to be more narrow/elongated, which our neurodiverse users are finding more difficult to read. I'm wondering if we're not actually seeing the correct font as a lot of Hornbill's changes do tend to be positive and enhance usability. I know it takes time to adjust and personal preferences differ so it it's impossible to please everyone when it comes to making changes, but some of our neurotypical users have also commented that the 'new' font seems a little overpowering (especially when viewing the request list) and makes it harder to read. Below is a screenshot for comparison. The first block of text is the original font we were seeing. Many thanks, Alisha
  2. Hi @Daniel Dekel, Are we able to change the font per instance please? We have users who preferred the original font. Many thanks, Alisha
  3. Thank you @Jim, that's really helpful of you. If I just want them to be able to generate passcodes, will I need to add all those rights? I wouldn't want them to install and uninstall applications, for example.
  4. Thanks @Jim, I can't seem to find this role. Is this under Platform Configuration or Service Manager?
  5. Good morning, Which role allows Users to generate a support passcode please? Would it be possible to just give an analyst access to that and not any other admin function please? There might be occasions when no one is able to generate a support passcode, e.g. if on leave, so was wondering if we could give that ability to one other person without giving them admin rights. Many thanks, Alisha
  6. Hi @James Ainsworth, I was wondering if this could be revisited please. Whilst the description field is useful, we find that it doesn't work on the top level categories as the customer can't select a top level category. In this instance, a tool tip that appears when they hover over the category would be very helpful. Many thanks, Alisha
  7. Good afternoon, Are we able to give a specific role so that Users can search on Archived Users please? I understand the Service Desk Admin role will allow this but we don't want to give this role as it allows them to do other things. Many thanks, Alisha
  8. Good afternoon, When a customer replies to an email of a Closed request, we would like to send an automated response back to them saying something like, "Sorry, this request is now closed. If you are still experiencing issues, please log a new request." How can we do this please? Many thanks, Alisha
  9. Hi @James Ainsworth. Thanks for the explanation, it does appear to be as you suggest. We would need it to be 24/7, however, as our Service Desk hours are longer than the standard Working Time Calendar, and we often have requests resolved out of hours as well. Please could we request this to cover all hours? Many thanks, Alisha
  10. Hi @James Ainsworth, We have some requests that were logged and resolved on 26th January that are showing 'No data to display' in the Request Insights. Many thanks, Alisha
  11. Good morning, Requests Insights are not showing on some of our Resolved/Closed requests. Do we need to do something to make them show? Many thanks, Alisha
  12. Good morning, When raising new requests, is it possible to remove the 'OK' button to force analysts to view the request they have just logged please? Many thanks, Alisha
  13. +1 for us, including the ability for line managers to see their staffs' assets as well please.
  14. Good morning, I'm trying to add a line break in a Workflow by using the String Utilities Replace function. Replacing commas in a list with the following hasn't worked, however. <br> \n \r\n &#13; &#10; Is there a different set of characters I need to use for this please? Many thanks, Alisha
  15. Hi @SamS Where do we configure if the asset is 'Shared' and where can we find the 'Shared With' list please? The asset is Owned by the company and Used By the employee. Thanks for your help.
  16. The bold font in the HUD is now more difficult to read compared to in the old UI.
  17. That's fantastic, thank you so much @Jim!
  18. Good afternoon, Is there an easy way to see which email templates are being used in which workflows please? Many thanks, Alisha
  19. Receiving comms from the academy would be great, thank you @Joel
  20. Good afternoon, The Hornbill Academy is a great addition and we look forward to seeing it grow. Will there be a way to receive an email notification when new courses are published please? Perhaps an 'I'm interested' button on the Upcoming courses that could send us an email when it's published? Or just a basic subscription option that could notify us of any new course? Many thanks, Alisha
  21. Good afternoon, We would like to link specific assets in the workflow, based on the summary or answers in the capture. It would be helpful to have this in an Auto Task. Please could this be considered as an enhancement? Many thanks, Alisha
  22. Thanks Jim. I am the customer in this scenario and I have tried removing the User ID as you suggested but it still doesn't work unfortunately. However, we would also like to set the User ID using a Variable, as sometimes the line manager will log the request on behalf of their member of staff.
  23. Good afternoon, I would like to add customer assets to a request in the workflow, but this is not working for me. So I went back to basics and created an Auto Task to test this, but this still won't work. I definitely have an asset that is used by me. I have tried different options but can't get it to work. Any assistance would be much appreciated. Many thanks, Alisha
  24. Hi @Bob Dickinson, We are currently using our General Class for other IT-related things and we would like to keep IT and Business Services separate for any future expansion. Many thanks, Alisha
×
×
  • Create New...