Alisha Posted October 18, 2018 Share Posted October 18, 2018 Hello, Is it possible to map the Asset selected in a progressive capture to an email template please? For customers reporting lost items, we would like them to select the asset, and then from the Business Process, we notify their manager via email. It would be really handy if we could get specific information about that asset in an email. Many thanks, Alisha 1 Link to comment Share on other sites More sharing options...
Steven Boardman Posted October 19, 2018 Share Posted October 19, 2018 Hi Alisha This is not currently possible i am afraid. I've taken a look and we have a story which could help with this and i have added you as an interested party. The story relates to flagging an asset as a primary asset on a request, and as such allowing you to look up it's attributes in the business process and then inject the required attributes into the request, and in turn use them in your email templates. This is problematic currently where there are multiple assets linked to a request, as we would not know which asset to look up in a business process to inject it's variables. This story is not currently scheduled, but as it is, and it progresses we'll post here Steve Link to comment Share on other sites More sharing options...
samwoo Posted October 19, 2018 Share Posted October 19, 2018 +1 for the story @James Ainsworth Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 22, 2018 Share Posted October 22, 2018 This would be useful for us as well, especially being able to provide a list of assets, but appreciate that would involve some for of structured template commands which do not yet exist . +1 @Steven Boardman Link to comment Share on other sites More sharing options...
samwoo Posted October 22, 2018 Share Posted October 22, 2018 +1 to @Martyn Houghton's idea about providing a list of the assets against a request pulled through into a template Link to comment Share on other sites More sharing options...
Steven Boardman Posted October 23, 2018 Share Posted October 23, 2018 @samwoo @Martyn Houghton i've added you as interested parties to the story we have for this and we'll post back as this progresses. Link to comment Share on other sites More sharing options...
Alisha Posted August 30, 2019 Author Share Posted August 30, 2019 Hi @Steven Boardman, Do you have an update on this one please? Many thanks, Alisha Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 6, 2019 Share Posted September 6, 2019 @Alisha not as yet i am afraid. @James Ainsworth this would fall into the wider asset management needs on requests. We will post back here once we have an update on this topic Link to comment Share on other sites More sharing options...
Steven Boardman Posted February 11, 2021 Share Posted February 11, 2021 @Alisha @Martyn Houghton @samwoo There is now an option in the business process designer which allows you to Get the list of assets linked to a request, and use that output string to populate a custom field and inject that into email templates. You can choose to return a list of just the asset names, or include the asset type with the returned list You can do this for all assets of a request or per asset class These are under Entity > Requests > Assets Hope that helps 1 2 Link to comment Share on other sites More sharing options...
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