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Gary@ADL

Hornbill Users
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    245

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Topics posted by Gary@ADL

  1.  

    How to reference a task outcome in a later stage

    By Gary@ADL, in Business Process Automation

    • 20 replies
    • 2,079 views
  2.  

    Rich Text content for request timeline entries

    By Gary@ADL, in Service Manager

    • 18 replies
    • 3,204 views
  3.  

    easy way for analyst to view a users tickets

    By Gary@ADL, in Service Manager

    • 16 replies
    • 3,099 views
  4.  

    set resolution text via automated process

    By Gary@ADL, in Business Process Automation

    • 11 replies
    • 2,485 views
  5.  

    is there a workflow option to cancel a request

    By Gary@ADL, in Progressive Capture

    • 11 replies
    • 2,679 views
  6.  

    owner status is not cleared when re-assigning tickets

    By Gary@ADL, in Business Process Automation

    • 11 replies
    • 1,570 views
  7.  

    increased functionality in the 'resolve call' dialogue

    By Gary@ADL, in Service Manager

    • 10 replies
    • 2,198 views
  8.  

    getting an error on one of my services

    By Gary@ADL, in System Administration

    • 10 replies
    • 1,900 views
  9.  

    Closure category not being set by node

    By Gary@ADL, in Service Manager

    • 10 replies
    • 1,732 views
  10.  

    Email an auto-reply with HTML template

    By Gary@ADL, in Service Manager

    • 10 replies
    • 1,877 views
  11.  

    email templates

    By Gary@ADL, in Service Manager

    • 9 replies
    • 2,335 views
  12.  

    using update request note or activity to set a custom field value

    By Gary@ADL, in Business Process Automation

    • 9 replies
    • 2,306 views
  13.  

    slowness when raising tickets

    By Gary@ADL, in Service Manager

    • 9 replies
    • 2,046 views
  14.  

    Dashboard not updating

    By Gary@ADL, in Service Manager

    • 9 replies
    • 2,082 views
  15.  

    add to board not working

    By Gary@ADL, in Business Process Automation

    • 9 replies
    • 1,234 views
  16.  

    process not proceeding after task expiry.

    By Gary@ADL, in Business Process Automation

    • 9 replies
    • 1,425 views
  17.  

    cant address custom field

    By Gary@ADL, in Business Process Automation

    • 9 replies
    • 1,214 views
  18.  

    email notifications when a call is assigned to a specified team

    By Gary@ADL, in Service Manager

    • 8 replies
    • 1,994 views
  19.  

    trying to auto-assign calls to a team based on service

    By Gary@ADL, in Business Process Automation

    • 8 replies
    • 1,693 views
  20.  

    cant get logged into hornbill - urgent

    By Gary@ADL, in Service Manager

    • 8 replies
    • 1,603 views
  21.  

    Old email view has changed?

    By Gary@ADL, in Service Manager

    • 8 replies
    • 2,337 views
  22.  

    Change workflow version for an existing request

    By Gary@ADL, in Service Manager

    • 8 replies
    • 1,609 views
  23.  

    Hyperlink straight to a catalogue item

    By Gary@ADL, in Service Manager

    • 8 replies
    • 1,685 views
  24.  

    custom value has stopped being picked up

    By Gary@ADL, in Business Process Automation

    • 7 replies
    • 1,703 views
  25.  

    set a call to auto-close after a period without a task

    By Gary@ADL, in Business Process Automation

    • 7 replies
    • 2,017 views
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