Gary@ADL Posted July 19, 2016 Share Posted July 19, 2016 Hi Guys, is there an easy way for me as an analyst to view a customers tickets? if I search for and find the user, I cant see the users info, but no ticket info. If I search in the 'requests' search at the top, I get lots of results but they are not sortable or filterable. the easiest way to view a full list of tickets logged against a customer is to go into the services tab, view all my services, then put the users name into the filter, which is a bit rubbish, can we have a section in with the users info section which allows us to view all tickets logged by that user? thanks Link to comment Share on other sites More sharing options...
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