Gary@ADL Posted December 19, 2017 Share Posted December 19, 2017 Hi Guys - we are having a problem with our dashboard charts not updating? we noticed yesterday that the dashboard charts were not displaying the correct information, the numbers changed throughout the day (so it looked like it was working), but actually it is under-reporting the figures, we have found that if you edit the view, then save it, it makes the numbers come right again and stay right, which is a good short term fix, but we are unsure what has caused them to start under-reporting in the first place and so are a bit cautious about using these charts for management reporting again. the specific management reporting dashboards area (as apposed to the one you access via service manager) has been unaffected and working ok. the only thing we have changed recently is our list of services, but the chart attached below doesn't reference the service, just the ticket status, and which team its with, so I wouldn't have thought a service change would make a difference? thanks first image shows chart before we opened the edit view bit for it, then saved it, second picture after, we have since tested it after, and it seems to be updating in real time again, Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now