Gary@ADL Posted September 19, 2016 Share Posted September 19, 2016 Hi Guys - can anyone help with some email template issues we are having? im not sure if im missing something or not looking in the right place? im looking to change the email we receive when a call is auto-updated via email, so ive gone in my templates folder, and found the one I think it is, but this isn't reflected in the actual email im receiving? am I looking in the wrong place? also, note the email comes from the address email@example.com, whereas our 'normal' emails (new call logged, call updated, call resolved), all come from servicedesk.alexander-dennis.com? has anyone had similar? im not sure if possibly the auto-replies are coming from server-side and so I need to update the templates in a different place? or even if we have a mailbox setup wrong somewhere, as ideally we'd like all our emails coming from servicedesk@alexander email address? thanks Gary Link to comment Share on other sites More sharing options...
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