Gary@ADL Posted October 31, 2016 Share Posted October 31, 2016 Hi guys - so ive noticed this for a while but its really coming to the forefront this morning, when we are logging calls its taking a long time to 'log the call' in the system once you press the finish button. this morning it is taking 15 seconds per call, for calls with a bit of workflow, see flow below (31/10/16 - 08:42) or about 8-10 seconds for 'simpler' calls, ive tried stripping the workflow back as you can see below, but it made absolutely no change to the time it took to log, is there anything else I can do to improve this? the first flow is how the process started - I noticed this was taking 15 seconds to 'log', so I thought itd strip it back and see if I could speed it up, but after it still takes 15 seconds, is there some sort of a delay programmed into your database somewhere or something? Link to comment Share on other sites More sharing options...
Guest Chaz Posted October 31, 2016 Share Posted October 31, 2016 This is something we're continuing to look at so that it's faster for everyone, however there is something you can do now to make the logging of a request much faster. There's a system setting called experimental.bpm.spawnAsync which will log the request without waiting for the BPM to finish. You should see the times drop dramatically, but please report back if that's not the case. Link to comment Share on other sites More sharing options...
Gary@ADL Posted October 31, 2016 Author Share Posted October 31, 2016 thanks @cchana have given this a quick test and its definitely sped things up considerably Link to comment Share on other sites More sharing options...
Guest Posted November 1, 2016 Share Posted November 1, 2016 @cchanaIs this something I can also switch on? Is there any adverse impact of doing so? Cheers Link to comment Share on other sites More sharing options...
Guest Chaz Posted November 1, 2016 Share Posted November 1, 2016 @Adam Haylock Feel free to switch this on, it will certainly make logging requests much faster! If you quickly move to the request details, you might experience a tiny bit of jumping as the business process catches up, but that has been addressed and included in 2.36 Link to comment Share on other sites More sharing options...
Guest Posted November 1, 2016 Share Posted November 1, 2016 Done and feedback is = RAPID :-) Link to comment Share on other sites More sharing options...
Tina.Lapere Posted November 2, 2016 Share Posted November 2, 2016 @cchana will this just speed it up for Analysts or for Customers on the portal too? Thanks Tina Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 3, 2016 Share Posted November 3, 2016 @Tina.Lapere We have been testing this setting for quite a while and it does speed up the response time back to the portal user when then have clicked on the finish button at the end of the progressive capture. Cheers Martyn Link to comment Share on other sites More sharing options...
Guest Chaz Posted November 4, 2016 Share Posted November 4, 2016 @Tina.Lapere it will speed it up for both Link to comment Share on other sites More sharing options...
Keith Posted December 11, 2016 Share Posted December 11, 2016 Only impact I am seeing is that in the popup following the creation of the request the assignment shows no team or owner assignment even though there is. Link to comment Share on other sites More sharing options...
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