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Martyn Houghton

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Everything posted by Martyn Houghton

  1. Martyn Houghton
    @Harry Hornbill Any update on this? Cheers Martyn
  2. Martyn Houghton
    The 'Link Asset' - 'Used by' option is not returning all the rows, only showing the first page of 10 matching assets. Can this be looked at please. Cheers Martyn
  3. Martyn Houghton
    I am slightly confused by the Update Request > Closure Category parameter documentation. You seem to be able to use a variable both under the 'Category' field and the 'Category (From Variable)' fields. The documentation seems to state you use the Key/hid column of the hsysprofile table for both options. Can you confirm the documentation is correct or whether the intention of one of the variable options was to allow the setting of the Closure Category by passing the textual code for the profile? Cheers Martyn
  4. Martyn Houghton
    +1 for @samwoo addition as well.
  5. Martyn Houghton
    Can we request an enhancement to the new 'Roles' tab under Admin > Users, to be able to copy roles from another user. This would make it a lot easier to manage new joiners. This could also possible automatically suggest the users to potentially used based on the User's manager or other users who share the same manager (peers). Cheers Martyn
  6. Martyn Houghton
    When using the Email Snippet option, if it opens near the bottom of the window, it does not then scroll up with the rest of the windows, but remain stuck at the bottom. Then scroll the page Cheers Martyn
  7. Martyn Houghton
    @Jeremy We have also been experiencing this intermittently as well and is only obvious when the select customer has a significant number of services/catalog items. I try to see if we can replicate it more consistently. Cheers Martyn
  8. Martyn Houghton
    We have noticed a warning in our Mail Importer Log against all our mail connections configured with the Microsoft365MailConnector Keysafe. On each connection attempt the warning "Unable to load KeySafe types file: http://config.hornbill.co/hornbill/keysafe/key_types.xml. Error: Unexpected content type returned from server: text/html; charset=iso-8859-1" is showing but email connection does still seem to be working. Can you please advise? Cheers Martyn
  9. Martyn Houghton
    Having set the Outcome Field to static list drop down and then back to dynamic drop down one, it now seems to be inserting the Value and not the Display Value from the simple list, so I am even more confused than before!
  10. Martyn Houghton
    Even changing it to a hard coded Static list, still results in the display value being inserted in to outcome field not the Value!
  11. Martyn Houghton
    Since @samwoo post back in December 2021, the behaviour of the use of Outcome Fields with simple list seem to have changed from inserting the 'Value' column to that of the 'Default Display' column. Can we request an enhancement request to have this configurable on the Human Task Outcome Field configuration to control whether the 'Value' or the 'Default Display' values are inserted in the variable when selecting from a simple list. This will allow use control at the variable level how we want it to be populated. In our example of the moment we are want to use a simple list to allow the analyst to set the Resolution Category, for which we need to pass into the node a numeric value, so would want the 'Value' column from the simple list, not the human readable 'Display Value' (example below). However at the moment you get the latter textual value which you cannot use with the BPM node. Cheers Martyn
  12. Martyn Houghton
    @will.good If you use the URL below it should load okay. https://success.hornbill.com/hornbill/ Cheers Martyn
  13. Martyn Houghton
    @will.good Do not believe this is currently possible. The user would need to be suspended rather than archived in order to still be able to log a request against them. Cheers Martyn
  14. Martyn Houghton
    @Paul Alexander, @RIchard Horton The workaround of the on hold period should work, but has the disadvantage of putting the request on hold and pausing the timers. Cheers Martyn
  15. Martyn Houghton
    @Steve Giller Error below. Let me know if you want me to raise this as a support request. Cheers Martyn
  16. Martyn Houghton
    Can we raise an enhancement request to have the workaround value actually displayed on the Publish action in Problem and Known Errors, along with the ability to preview the wiki markup as well. At the moment you have to go into the Details section of the application to see what you are approving to be published when using the option to 'Show Workaround'. Cheers Martyn
  17. Martyn Houghton
    Can we raise an enhancement request to have the ability to preview the wiki markup for the contents of the Description field on the Publish action used for both Problems and Known Errors. Cheers Martyn
  18. Martyn Houghton
    Can we request an enhancement request to have the 'Description' field used in publishing Problem and Known Error, resizable/expandable as when populating the field with a significant amount of text the current fixed sizing is restrictive. Cheers Martyn
  19. Martyn Houghton
    Linked to my earlier post about duration period when entering them manually (links at the bottom of the post), the same issue occurs if you simply insert a duration value of 'P2M', the node works but only puts the request on hold for 2 mins not 2 months. This is expected as the M is used for both minutes and months. However you try to use more detailed duration string the node will error, for example 'P0Y2M0W0DT0H0M', 'P0Y2M0W0DT0H0M0S'. Note - In the example below I have removed the numeric variable from the human task which is setting the number of months to rule that out for the moment. Change the Hold Period to manual and entering the same value in works, so it appears to be something in the format I am using to specify the duration or the translation of the format into what Service Manager expects. @Ehsanam I using the correct format for specifying the duration? Cheers Martyn https://www.digi.com/resources/documentation/digidocs/90001437-13/reference/r_iso_8601_duration_format.htm
  20. Martyn Houghton
    @Ehsan That's great news. Thanks again. Martyn
  21. Martyn Houghton
    @Paul Alexander I am aware of there being a maximum number of BPM process iteration which is hard coded at 1,000 steps. Cheers Martyn
  22. Martyn Houghton
    From doing some different combinations, it appears you have to fill in the unit values in order for the node to apply the correct units to the hold period.
  23. Martyn Houghton
    There seems to be an issue with Update Request > Place on Hold node. When specifying a value in the 'On Hold Period', in this case 6 in the month field, it actually puts the request on hold for 6 minutes! 1st screenshot is from the BPM and the second is from a request which has passed through the node. Not sure if this is relevant but this is on a Known Error request type. Cheers Martyn
  24. Martyn Houghton
    +1 for us
  25. Martyn Houghton
    @Mark (ESC) Is your initial reply just a acknowledgement or asking them for more information? We put the request on hold if we are waiting them to provide more information to allow the request to be progressed, so the SLA Timer is paused. Therefore it will stay on hold until them reply on their return. To track the occurrences of out of office you could either manually record something under the 'Logging Category' or use a custom field on the service set with a Check Box simple list. Cheers Martyn
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