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Enhancement Requests
Everything posted by Martyn Houghton
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@Steve Giller Thanks for the response. Are you aware of anyone who is using this node successfully in a production environment using variables for Service and Catalog Name, rather than hardcoding it in the BPM? Cheers Martyn
- 8 replies
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- update request
- service
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@Paul Alexander @samwoo I too have started referencing @Harry Hornbill with the change in role of @James Ainsworth and @Steven Boardman away from product management, given we do not seem to have a replacement contact to chase or escalate on the forum to updates on enhancement requests, but as Sam says he seems to out of the office. Cheers Martyn
- 11 replies
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- database search
- database direct
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@Harry Hornbill Any update on this? Cheers Martyn
- 8 replies
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- update request
- service
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@Harry Hornbill Any update on this? Cheers Martyn
- 7 replies
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- update request
- catalog item
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Create a contact in Business Process
Martyn Houghton replied to Chloe Carson's topic in Collaboration
@Chloe Carson If you create the contact manually with the password does it work? Might be worth checking the password requirements in advanced settings given the error message mentions these. Cheers Martyn- 5 replies
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- business process
- contact
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Timeline update email not working?
Martyn Houghton replied to lee mcdermott's topic in Service Manager
@lee mcdermott From memory, these go out via the direct outbound mail route, so may be worth checking the EmailDirectOutboundMailRouter log to see if they are getting triggered or there is an error in the sending of them. Cheers Martyn -
@Steve G The Hornbill Scheduler is not honouring range values on the CronSchedule value. Example "25 0 5 15-21 * Wed" is triggered this morning Wednesday 7th September where the day of the month is not within the range 15-21. We are attempting to schedule the logging of requests on different Wednesdays of the month, in this example for Windows Updates. Cheers Martyn https://crontab.guru/#0_5_15-21_*_Wed
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@Harry Hornbill Any update on this? Cheers Martyn
- 36 replies
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@Steve Giller Yes, sorry got the wrong end of the stick. Using a Sub Status then hits the old problem that you cannot suspend a BPM and await sub status change within the same parent status. Cheers Martyn
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@BobbyB The Pause open will pause the timer whilst it is with your third party and then you can resume it when they come back. This way the parent status stays as Open (i.e. no on hold) but the timer is not ticking. Cheers Martyn
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The time recording drop down on the actions in the Service Manager Request View is not attaching to the action dialogue it is being called from, so does not scroll with the page. This either means it blocking another part of the request view or is stuck at the bottom and you cannot fill it in. Examples screenshots below. Cheers Martyn
- 8 replies
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- request view
- ui
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@James Ainsworth Can you advise which platform update this was released in? Cheers Martyn
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@BobbyB You could also use the Timer operations in the BPM to pause the Timer(s) whilst it is with the 3rd Party. Cheers Martyn
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@lee mcdermott At the moment Priorities are system wide and there is no linkage as such between them and the services the relate too. Not sure if this is part of the scope for the Service Catalog changes project @Gerryhas mentioned that Hornbill are working on. From a Intelligent Capture point of view we use a custom form which only shows the Priorities applicable to the service and then use the BPM to actually set the Priority on the logged request, so as not to confuse the customer, but does not address the issue of have a list of all the priorities in the assessment/escalate option for the analysts. Cheers Martyn
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When opening/download a service linked document on the employer portal, the original document name is not being used and internal non human understandable file name is created. When doing the same on the Customer Portal this works as expected with the file downloading/opening with the correct filename. Can the employee portal use the original filename. Also it appears to also affect check out of files in Document Manager as well. Cheers Martyn
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When chasing up change control, we create an activity for the user to undertake the change, which then expired after 24 hours before we email then again and create a new activity (thus triggering notifications/email etc). The activities show correctly on the Service Manager requests, but when you go into the main 'Activities' view you see both the current one and all the previous ones which are have expired. Should this not just display the current un-expired activities? Cheers Martyn
- 3 replies
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- activities
- expired
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@Harry Hornbill Any update on this? Cheers Martyn
- 2 replies
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- connections
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