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Found 16 results

  1. We are about to embark on a course of action, but I wanted some clarity around what others so to get around the issue of linking incidents to problem requests. My current plan is to place a node in the problem bpm when raised to pass details of the PB number and the description to some code via the API to update a simple list called Problem Requests. This list is then going to be added to the Raise Request PCF so that when jobs are raised we can get our analysts to choose from the simple list the correct problem record to link the new incident too. Once the incident is then logged, I will then add a node which will pass (again via API call) the incident number of the new request and the problem number selected from the simple list and link the two via an API call. Obviously this is basically creating a mini knowledge management system for problem records but I wondered how others where approaching this issue and their working practices, as we have found the the Knowledge Centre in beta is not useful to for linking any requests. Also there is no functionality in the BPM designer to allow us to link requests even through we have two valid request numbers which would be 'relatively straight forward' (in my mind) to be able to do this as part of the BPM. Any help or insights gladly received.
  2. I'm not sure if this has been asked for before but would it be possible to add a search to the Service List in the PCF so that we can type in a box to return Services or CIs? Our Service/CI list is ever growing, but our analysts know the type of request that they log things against, maybe the search can look at Service/CI Name and descriptions?
  3. Can I request additional question types: A slider for variable amount, like you have in your project management module e.g. A question with two different answers, like below questions is not a good example. But we have a need for matrix type questions choose colour and choose amount drop downs for the same question.
  4. We have a question on a PCF that pulls data from a simple list and it is not displaying correctly, it seems to display display values in the PCF rather than the Value. It is set up as follows: But on the Active PCF it shows the Default Display name: This is the Simple list:
  5. We want to able to utilise the option in the PCF to allow customer to choose another user as affected which we can do very nicely with a Dynamic Drop Down box linking this to users. However, as this list has all users this is causing us issues, for example we have all students and staff in this list and need a way of restricting this list by department/organisation or a query. To be able to define this list would help us as we have approaching 57,000 users and the vast majority of these are students and when completing these forms we are asking for other affected staff members, this would also make the list faster and easier to use and cut down on the potential risk of having duplicate names and choosing the wrong affected user.
  6. In some of our PCF's we require our customers to enter a change number (CHxxxxxx) that has been raised. We would like when they enter this number in the PCF and a job is created, that the BPM will link the 2 together. Is this possible?
  7. When uploading attachments in Hornbill there is no confirmation that this has worked, please can there be something to let you know that you have uploaded something. This especially pertinent if the attachment section appears off the bottom of the screen when completing forms. Maybe something like this? (sorry for the very bad Photoshop!)
  8. Would it be possible to request an enhancement to allow to show the 'Finish' button on conditional answers? We have a long form that we would like if certain questions are answered we would people just to able to finish or submit in specific circumstances without completing the whole form.
  9. We have a PCF where if you choose a specific answer to a question we ask them to upload attachments, but at the bottom of the PCF, when completing the form the Submit button says Next regardless if you have chosen the answer. The system sees that there is potentially another step/page so shows the button as Next rather than Submit, can this be added as a development request?
  10. I am creating a new form for our Marketing Dept and have found a limitation, when creating a list they want to show further conditional answers to questions. This works when you choose each answer individually, but when you choose more than one the further questions disappear, it's a bit like a two positives make a negative. These are the questions: One option chosen when two are ticked They disappear, in the conditions of the questions they are supposed to appear if the option is chosen. Is there a way around this issue?
  11. Now that we can choose to add connections at the PCF stage, is there a way to then change the customer to the selected person during the BPM? Our example - A manager raises a request for new piece of equipment for a member of staff, once the equipment has been authorised and arrived we would like to change the customer to be the member of staff that is receiving the equipment to be able to send emails and correspondence without having to manually change the request, we would like to do this in the BPM.
  12. We have a PCF with a custom form which includes a date/time field, is there a way to make a decision from this so if for instance the date is between two dates then it can push you to another confirmation node? Node: Attempted decision (that doesn't work)
  13. So I am having some issues with a PCF I have created a node (as below), this allows the user to select an asset of a specific type which works well however when the request is logged this asset is not linked to the request (see bottom image). Is there a way to link the asset to the request in this way?
  14. When using the user picker there is the option of a query string, is there any documentation to describe what you can use this for? Ideally, we would like to just display certain people in the list either via a role or by a field that is against a basic user like building, for example, we have students and staff in our system so we would like to just show staff by not showing those who have Student or Unknown in their site.
  15. Is there a way in the PCF to choose an option from a drop down/check box group and then for it to autofill a multi line text box with text/data? e.g. If you choose Item A it puts that text into a box or if you choose Item B then different text is populated in the box?
  16. Hi Has anyone taken fields from PCF forms and performed calculations on them? We are using a form to capture details about ordering items where you enter pricing details and amounts, we would then like to add this up and/or calculate VAT on these items. Thanks in advance for any help.
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