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Martyn Houghton

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Everything posted by Martyn Houghton

  1. Martyn Houghton
    @James Ainsworth @Alisha Looks like Notices will not let you use HTML href="tel: notation to make a click-able telephone number in the notices. However, you can use wiki markup link in the Notices to create a clickable telephone link. Ring [[tel:0800 923 0050]] Cheers Martyn
  2. Martyn Houghton
    @AlexTumber Indeed. I just been using it today as had to add some more SLA's to our system. Thanks again. Cheers Martyn
  3. Martyn Houghton
    When using Dark Mode to view/edit a Service Level Agreement the Response and Resolution Target element of the window is not rendered properly and is not readable. Cheers Martyn
  4. Martyn Houghton
    @NeilWJ Thanks for confirming. Cheers Martyn
  5. Martyn Houghton
    We are unable to Assign Roles to a User when using Dark Mode as the screen is displayed as white text on a white background. Cheers Martyn
  6. Martyn Houghton
    ++1 from us.
  7. Martyn Houghton
    @Berto2002 That's correct and that's what we have done to have the increased breakdown of our different sources. Perhaps it is worth us logging a new enhancement request to have the ability to make this customer configurable and the standard source field in the request details set to use a system-provided simple list rather trying to restart the 2018 post. Cheers Martyn
  8. Martyn Houghton
    @Berto2002 Found the historic Topic from 2018 where I raised this and @James Ainsworth advised on using the Update Request > Source node, as well as @Lyonel amusing GIF. Cheers Martyn
  9. Martyn Houghton
    @Berto2002 Just done some digging. We use the Source simple list in our IC when a new request is logged manually. There is no validation on the Source field, so you can insert anything you want into it as long as it is a text string no more the 32 characters in length, including via the API scheduler JSON. "6": { "Type":"Content", "Parameter":"sourceType", "Content":"Scheduler" }, We have a node in our BPM which uses the Update Request > Source to populate the value provided from our customer simple list into the Source value. Cheers Martyn
  10. Martyn Houghton
    Dark Mode formatting is not being honoured in the Admin Tool for search/filter results or simple list content. Example below. Cheers Martyn
  11. Martyn Houghton
    @Berto2002 There is a standard Simple List under Service Manager called Source which is where we have undertaken the update, which from my memory is a standard one we have changed. https://live.hornbill.com/<INSTANCE>/admin/app/com.hornbill.servicemanager/setup/simple-lists/Source/ Cheers Martyn
  12. Martyn Houghton
    @Jim We make the response time once the request has been assigned (including the same Wait for Owner @samwoo uses) and validated by one of our 1st Tier teams which is the point we send them an acknowledgement email. We use the response timer to monitor the performance of or 1st Tier who are responsible for the initial response and we store in a custom field the owner at the time the response timer is marked for individual KPI measures. The only requests we make the response timer automatically is when the request is part of our automated requests where the system processes it. Cheers Martyn
  13. Martyn Houghton
    @Berto2002 I have PM'ed you our API Schedule JSON file. Cheers Martyn
  14. Martyn Houghton
    Same issue here as well.
  15. Martyn Houghton
    @Sam P exactly
  16. Martyn Houghton
    @James Ainsworth Thanks for the update and quick fix. Cheers Martyn
  17. Martyn Houghton
    Along the same lines as @Sam P post (link below), if the date created and date last updated could be displayed for FAQ's on both the Employee Portal and Customer Portal, that would be very helpful for consumers of the information. Cheers Martyn
  18. Martyn Houghton
    +1 for us as well.
  19. Martyn Houghton
    @James Ainsworth Thanks for the update and reassuring it is still in the queue. Cheers Martyn
  20. Martyn Houghton
    @Steve Giller Thanks for the quick confirmation. Cheers Martyn
  21. Martyn Houghton
    When using the BPM Editor in Dark Mode the Process Name is not readable. Example below. Cheers Martyn Light Mode Dark Mode
  22. Martyn Houghton
    Related to an earlier post (link below) we would like to request a Search/Filter box to be added to the Service Level Agreements tab in the Service Portfolio, as we operate numerous Service Desks on our instance and have a large volume of historic and inherited SLA agreements, so being able to search and filter the list would be a real help. Cheers Martyn
  23. Martyn Houghton
    @James Ainsworth Is this still in the backlog? Cheers Martyn
  24. Martyn Houghton
    Are we able to make the Scroll Bars in Dark mode more usable, as at the moment it not easy to see where you are. Example below. Cheers Martyn Light Dark
  25. Martyn Houghton
    @SJEaton As a workaround, it might be worth trying using a VPN, so your traffic is routed to the VPN endpoint over the dongle and then onto the Hornbill server rather than direct. Also, do you get timeout issues shown when logging in to the Hornbill Support page and it does the instance connection test on the right-hand side? Cheers Martyn
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