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Mark (ESC)

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Topics posted by Mark (ESC)

  1.  

    Available Display Columns

    By Mark (ESC), in Service Manager

    • 4 replies
    • 329 views
  2.  

    Report for same day resolution of Requests

    By Mark (ESC), in Service Manager

    • 3 replies
    • 732 views
  3.  

    Against Custom Criteria - How to return request where category is blank

    By Mark (ESC), in Service Manager

    • 3 replies
    • 766 views
  4.  

    Create a report against key word in Request>Summary Field

    By Mark (ESC), in Service Manager

    • 3 replies
    • 761 views
  5.  

    Raise a System Request with ICT

    By Mark (ESC), in Employee Portal

    • 3 replies
    • 760 views
  6.  

    Report an ICT Issue - Form Design Location in Hornbill Administration

    By Mark (ESC), in Employee Portal

    • 3 replies
    • 1,061 views
  7.  

    Xmlmc method invocation failed for BPM invocation node

    By Mark (ESC), in Service Manager

    • 3 replies
    • 1,043 views
  8.  

    Customer Feedback Report - Questions

    By Mark (ESC), in Service Manager

    • 3 replies
    • 715 views
  9.  

    Instructions to prompt for resolution category.

    By Mark (ESC), in Service Manager

    • 3 replies
    • 300 views
  10.  

    Customer Feedback - Enable Star Rating - Not showing correctly

    By Mark (ESC), in Service Manager

    • 3 replies
    • 352 views
  11.  

    Category set but not set

    By Mark (ESC), in Service Manager

    • 3 replies
    • 318 views
  12.  

    Preview New UI - emails - no option to apply or create new

    By Mark (ESC), in Service Manager

    • 3 replies
    • 255 views
  13.  

    Incidents or Service Requests (On a date)

    By Mark (ESC), in Reporting

    • 2 replies
    • 999 views
  14.  

    Single Sign On Failure

    By Mark (ESC), in System Administration

    • 2 replies
    • 755 views
  15.  

    Set Default Template / Hide Templates

    By Mark (ESC), in Service Manager

    • 2 replies
    • 707 views
  16.  

    Analyst comments - All Tickets they own

    By Mark (ESC), in Reporting

    • 2 replies
    • 1,109 views
  17.  

    Self Service Queue - Email Notification to Agents

    By Mark (ESC), in Employee Portal

    • 2 replies
    • 992 views
  18.  

    {{.H_datelogged}} variable display Z at end of data

    By Mark (ESC), in Service Manager

    • 2 replies
    • 636 views
  19.  

    Notification type to request owner when customer updates a request via the Hornbill portals - not working

    By Mark (ESC), in Employee Portal

    • 2 replies
    • 858 views
  20.  

    Request List View - Looking at a ticket now reports it has been updated in view.

    By Mark (ESC), in Service Manager

    • 2 replies
    • 616 views
  21.  

    Ticket dependant on a sub ticket before it can be resolved.

    By Mark (ESC), in Service Manager

    • 2 replies
    • 535 views
  22.  

    Portal - Intelligent Capture - Not proceeding to next node on clicking Next (nothing changed)

    By Mark (ESC), in Service Manager

    • 2 replies
    • 392 views
  23.  

    On-Hold -> Categories

    By Mark (ESC), in Service Manager

    • 2 replies
    • 359 views
  24.  

    Requests->Request Total Onhold Time (Bit weird)

    By Mark (ESC), in Service Manager

    • 2 replies
    • 230 views
  25.  

    Set default view to "Show Card Titles Only"

    By Mark (ESC), in Board Manager

    • 2 replies
    • 522 views
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