Analyst comments - All Tickets they own

[Mark (ESC)]

Has anyone written a report which you can run against a single analyst which lists all the 'comments' they have made in all their tickets.

Each ticket would presumably have either a single comment or many, so finding it tricky to create this report.

 

 

[Steve Giller]

I'd advise against that, it would be an extremely intensive report, would probably time out before completing, and would impact the performance of your Instance.

[Kevin Kennedy]

@Mark (ESC)

 

I  agree with @Steve Giller's advice, but as we are complete newbies in the Hornbill world, and didn't know any better, I did write something similar for our instance.  In our case we had a very limited population of tickets, and the report ran without error.   I would advise you if you choose to proceed, to date limit your report to short intervals, to ensure that it runs without error and does not impact your performance.