Request List View - Looking at a ticket now reports it has been updated in view.

[Mark (ESC)]

Noticed this a few days ago.  Just looking at a ticket, reading it, not making any changes now sends it to the top of the Request List View.

This is because the ticket believes it has been updated in the view.

For example, I looked at IN00011752 and when I returned to the Request List View, is it sitting at the top saying "Last updated -> seconds ago".

[Victor]

@Mark (ESC)

 

[James Ainsworth]

Mark,

Thanks for your post.  I see that the above link is broken.  The behaviour you are seeing is planned to be changed in the next Service Manager update.  You should have this in the next week or two.