Preview New UI - emails - no option to apply or create new

[Mark (ESC)]

Looking at the new UI and in emails there are no options to apply the email to an existing call or create a new call.

... or is it me and I am missing something obvious. 

[Victor]

@Mark (ESC) no, you're not missing anything... 

EDIT: also, is not you... 

 

[JAquino]

I assume this is actively being looked at by Hornbill? Yesterday we received the notification that about AI assist which looks great, but unfortunately only works if you are using the Preview UI. The Preview UI is not really any good if we can't raise tickets from it.

Also, this happens when raising a ticket from the request screen and get's progressively worse as you click through:

 

EDIT: tested in latest versions of Edge, Chrome and Firefox - same in all 3 instances

[Steve Giller]

37 minutes ago, JAquino said:

I assume this is actively being looked at by Hornbill?

You presume correctly.

This is the purpose of releasing the preview, issues get identified faster when the wider Customer base can see it, and there is no impact on day-to-day functionality because you can just turn if off when using any area where it would otherwise have an impact.