Set Default Template / Hide Templates

[Mark (ESC)]

Is there a way to set a default template when choosing a template for email responses, also can you hide templates so they do not appear in the list.

 

 

Thanks

[Deen]

@Mark (ESC) If you open the properties of a Service, and then select the Config tab for each request type there is an Email Template drop down list that allows you to specify the default template when mailing out from that request type.  I cannot see how to filter the templates however, although that would be useful. 

 

[James Ainsworth]

Hi Mark

There is this Service Manager setting that lets you turn off the list of templates.  The default is turned off, so I would guess that at some point a decision was made on your Hornbill to enable this so you may want to find if someone else requires this.  It's a global setting so changing this would affect all services.  You would also want to make sure that each service has a default template set up before making this change.