Raise a System Request with ICT

[Mark (ESC)]

Hi

Currently have 'Raise a System Request with ICT' on the Employee portal after I click on My Services.

Would like to remove this or have this link redirect to another website url

Preferably would like it to link to another url, is this possible?

[Daniel Dekel]

Hi @Mark (ESC),

Is  not possible to just create a link out of a Service Request but it makes sense. We already have a change request for this in our backlog but it can take some time to be implemented.

Regards,

Daniel.

[Mark (ESC)]

@Daniel Dekel

Thanks for the reply.  

Would be good to have this as an option.

In the meantime does anyone know how to remove this item from our ' My Services' on the Employee Portal.

I know I added it, but forgotten how I did this.

[Daniel Dekel]

@Mark (ESC),

That will be in Service Manager -> Service Portfolio -> Select the Service -> Config -> Catalog Item (that's what you want to remove)

Regards,

Daniel.