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Category set but not set

Mark (ESC)

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We noticed on some calls the BPM is failing to automatically close calls after five days of being resolved.

On closer inspection all these calls have the same issue, the category tag is green indicating that the category was not set.
But category selection is mandatory when creating a ticket from Raise New, and a downward arrow in the image below would indicate the category has already been chosen.

Affecting about one call in fifty. :huh:



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@Steve Giller & @James Ainsworth

Thanks for helping.

Issues does look to be the categories were moved or deleted between the ticket being resolved and the ticket being closed.

Been watching the resolved tickets close successfully by the BPM since I posted the issue, and all has been fine.

Thanks for your help :rolleyes:


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