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HHH

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Everything posted by HHH

  1. HHH
    @James Ainsworth I cannot find where to create a new linked request, only update or resolve already linked ones. Can you point me in the right direction please?
  2. HHH
    I suggest making this an instance setting since for us 1k would probably be an OK setting
  3. HHH
    Has there been any updates on this @James Ainsworth?
  4. HHH
    +1 since I just ran into some issues that linking by BPM would solve
  5. HHH
    In practice what I'm looking for is to publish/retire a bulletin with a custom button and an auto task
  6. HHH
    @Martyn Houghton I interpret your comment as that you are not aware of any way this can be done either
  7. HHH
    Is there any way to either add a bulletin to a service through the BPM or change the status of a bulletin for example from draft to published?
  8. HHH
    +1 for the OR operator since now I've added a bunch of identical buttons each for its own service
  9. HHH
    Interesting, please add us as well
  10. HHH
    +1 from us since we also support external organisations and having an organisation filter in the search would help immensely
  11. HHH
    Any update on this @James Ainsworth @Steven Boardman?
  12. HHH
    +1, with over 7000 external subscribers it would be nice to not have to worry about the archived ones
  13. HHH
    I like the idea of double clicking. +1 from us
  14. HHH
    Good idea, we are beginning to have the same issue for some of our teams
  15. HHH
    +1
  16. HHH
    @Martyn Houghton That would handle insertion into a notice but my original post is to be able to retreive the information from the Organisation's or Contact's notes fields in get customer information node
  17. HHH
    And +1
  18. HHH
    @AlexRutter If you have access to the Admin module and database direct, you can run the following query, just change THE-NAME-OF-THE-DRAFT-TEMPLATE-GOES-HERE to whatever your template is called: SELECT h_title FROM h_bpm_processes where h_application = 'com.hornbill.servicemanager' and h_active = 1 and h_xml like '%<parameter><param>emailTemplate</param><action>set</action><value>THE-NAME-OF-THE-DRAFT-TEMPLATE-GOES-HERE</value></parameter>%' Or, if all draft templates are named something with "draft" you can use the below although this makes it a lot slower SELECT h_title FROM h_bpm_processes where h_application = 'com.hornbill.servicemanager' and h_active = 1 and h_xml like '%<parameter><param>emailTemplate</param><action>set</action><value>%draft%</value></parameter>%' This will provide you a list of BPM's.
  19. HHH
    +1
  20. HHH
    Update: The workaround of adding the outgoing node before the second incoming node runs as expected. I hope Hornbill can provide some kind of rationale behind the decision. We'll start by running this on one of the smaller services just in case there are some bugs
  21. HHH
    Would it be possible so the BPM node Get Request Information / Customer Details and Organisation Details can retrieve information from the Notes fields. That way we could use that information to post a notice if for example a customer has a disability or if there is important information on the organisation. Of course we can hide notes and add a custom field that's called notes and then get that info but we already have a lot of info in the notes fields so it would be a lot of extra work.
  22. HHH
    What's the reasoning behind not allowing connecting a Via node to a Decision node if the Via has multiple incoming connections. I managed to build the BPM by connecting the Via to Decision before adding the second incoming node but don't know if/how this will work when running it. I need to make multiple checks on the customer and display notices depending on certain customer data.
  23. HHH
    +1 please
  24. HHH
    I found the answer myself by checking the database. I look for "contains true". This works. Before it's touched it's NULL (not set) after someones checks/unchecks the box it set to true or false respectively which is why it remained set. It may be that the boolean true also is interpreted as a 1 as @Alberto M pointed out but I haven't tried this.
  25. HHH
    Thanks @Steven Boardman we'll be implementing a variant shortly
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