HHH

Several of our customers have requested that the "email customer on update" functionality be extended so that all contacts in the organisation which have "Organisation view" set to true, be emailed. Not only the request customer. Is this something that can/will be implemented.

@Steven BoardmanAnything new regarding this? It would greatly improve our prio1/major incident process

+1 for this please

@EhsanYes I can, thanks

@Ehsan@Steve GillerI have given myself Service Desk Admin role, but after logoff/logon still cannot access that page. It also won't appear in the list of admin tools

Thanks @Ehsan Is there some specific role needed to access that page? I cannot access it using the systems administrator user

@EhsanIs it possible to set different urgency levels somewhere, if you for example want numerics or fewer levels? And is urgency visible to customer contacts in customer portal?

Hi Several of our customers have complained that the difference between the allowed and blocked dates for the datepicker control in progressive capture is too small. Only by hovering over the dates will they become aware that some dates are allowed and others not. Please make the not allowed dates a tad lighter and the allowed ones substantially darker and/or bolder. Thanks.

Due to the lack of mailing list functionality in Service Manager, has anyone set up some kind of integration with an external tool? I'd love to hear your experiences.

@James AinsworthThat's exacly what we are looking for, thanks for the tip and I guess this thread can be closed since it's all there

@James Ainsworth Must have been a temporary glitch then, thanks

When you send an email from within a request we would like the following improvements to the selection lookup list for email addresses. 1. allow filtering for customer organisation only 2. Order contacts alphabetically

Thanks for the invite, it will be interesting

Is it possible to trigger an auto task to run for example monday to friday at 09:00?

Unless I misunderstand it's in the service. To th right in the section supporting teams. Adding the team itself is in https://admin.hornbill.com/{instance}/accounts/groups/?groupId=createteam&edit=true

I've seen it and reported it but Hornbill came back and could not reproduce. We found that it works to click on the actual (i) icon. We could only see it in Chrome

@VictorCrytal clear. Thanks

Which mailbox is used by the automatic email sent using "send on update with customer visibility"? Is it one we can access in our instance?

Bumping it too

@James AinsworthThat will work fine, thanks

It would be helpful if the bookmarking feature in Hornbill would allow bookmarking external pages as well as internal. For example if a Forum Post has advice in a certain matter

Is progressive capture assessment forms still something we can expect in the future?

I haven't tested but it should be possible to view retired services requests according to this post.

Thanks @James Ainsworth it worked

Currently I have a single checkbox in one of the custom fields in the request details. In the progressive capture there is a question, type checkbox, where the customer checks that they agree on terms. I want to copy that from questions to detail section in request