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carlt

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carlt last won the day on December 7 2016

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About carlt

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  1. Thanks @Steven Boardman I'll log with support
  2. Hi Have there been any recent changes to how the activity permissions work? Our analysts can no longer complete tasks that have been assigned to another team. This has been working for us for a number of years by assigning a custom role which includes the Advanced Request Task Completer permission. The activities in the request view which are assigned to a different team show the hyperlink on the activity name (and the 'complete' tick box) but clicking on it doesn't do anything i.e. it doesn't open the task dialog To clarify, we have the app.experimental.advancedRequestTaskCompleter setting enabled, Incident Management Full Access or Service Request Full Access role (or a custom role which includes the Advanced Request Task Completer permission), the analyst is a member of a team that does support the service the request is logged against - but can only complete or view activities if they are a member of the team the activity is assigned to.
  3. Hi @Giuseppe Iannacone I was just looking at this also. It seems the setting is there (on page 2) but the search isn't working properly. Typing in 'guest' returns 1 result for me even though every setting begins with 'guest'
  4. Hi @ArmandoDM Do you have any idea when this fix will be available? Regards Carl
  5. Hi We recently noticed that the 'Update' action was missing from the bulk request actions for most requests. After a bit of digging around to try to identify why it was still there for some requests - it seems to be related to the new 'Enable Notify Customer' option i.e. if this is set then no bulk update option is available. I presume this isn't intended functionality? Thanks Carl
  6. Hi When I search for a document in Service Manager I get a 'Document Priviledge User is not an Elevated Role' error. I can however upload a new document without any issues. Any idea what the problem might be? Thanks Carl
  7. @Victor same as m.vandun in the 1st post Select the email option in the request and it's not populating the editor with the template
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