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carlt

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carlt last won the day on December 7 2016

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About carlt

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  1. Hi @ArmandoDM Do you have any idea when this fix will be available? Regards Carl
  2. Hi We recently noticed that the 'Update' action was missing from the bulk request actions for most requests. After a bit of digging around to try to identify why it was still there for some requests - it seems to be related to the new 'Enable Notify Customer' option i.e. if this is set then no bulk update option is available. I presume this isn't intended functionality? Thanks Carl
  3. Hi When I search for a document in Service Manager I get a 'Document Priviledge User is not an Elevated Role' error. I can however upload a new document without any issues. Any idea what the problem might be? Thanks Carl
  4. @Victor same as m.vandun in the 1st post Select the email option in the request and it's not populating the editor with the template
  5. Hi The Service drop down list is not populated for new and existing rules Carl
  6. All of the requests that i've checked that have been logged this morning are giving a XMLMC method invocation failed for BPM invocation node 's1/flowcode-84fd92cb-eb6c-7593-cf20-834f47bbaa15'... error with only 3 request actions available And assignment still not working Thanks @TrevorKillick
  7. @TrevorKillick No errors on the instance check
  8. We are having major issues this morning - i've raised an incident with you Multiple things not working e.g. cant assign calls (get Server -1 error), BPM errors (XMLMC invocation failures), only a few available request actions We updated to build 1338 last night and there was a LIVENODE update this morning
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