HHH

I use https://addons.mozilla.org/en-US/firefox/addon/dark-mode-zen/ for Firefox. Works really well with Hornbill ITSM

Nevermind. I just found it. Sorry to bother. Have a nice day.

Analysts can no longer update the request category by editing request details. I assume it's connected somehow to this: Create Action Item for setting the category on a request {CH00141466} Is there another way to change the request caategory for a specific request or has a bug been introduced?

@VictorThis occasionally also applies to normal timeline updates

Is it possible to change ownership of a library somehow?

+1 We are seeing i too. Coming and going

@Martyn Houghton We had applied 1778, Hornbill has patched our instance which fixed the issue.

+1

+1, this raises som interesting options with allowing some people to be able to view specific tickets

Thanks for the input @Martyn Houghton BTW, have you updated to the latest version (1778)?

Steps to reproduce. 1. Go to https://customer.hornbill.com/{instance} 2. Log in with an external contact 3. Go to my requests 4. Click on any request in the list. Expected result: Request details and timeline shown. Actual result: Only the request ID shows. We have verified this behavior with a number of other contacts, so it appears to apply to our whole instance. Has anyone else experienced this? I have filed a support ticket with Hornbill.

I'm trying to set up the Microsoft/Office 365/Calendar/Create Calendar Event through iBridge but fail to find where I can find the calender ID. Anyone that can point me in the right direction? Also is there anything else to consider?

I assumed as much. Thanks @Daniel Dekel

When a customers attempt to login to the customer portal fails the following message is shown: Error An unexpected error occurred during login. If this problem persists, please contact your Hornbill administrator The same error message seem to be presented regardardless the reason for the failed attempt. Different types of messages would make it easier to help the customer with this problem. For example: 1.The User ID or password is wrong 2. The User ID is not registered in the portal

I raised the possibility of role in the other tread but will +1 here so it gets its own thread.

@Martyn Houghton '{{Customer Contact.H_language}}'='en-GB' AND {{.h_customer_type}} = 1 works as expected But I noticed in your example above there are ' ' around the en part of the language code rather than the full code. Or maybe that was just a copy/paste error in your post.

@Deen No, we have had tickets where regular customer updates have not taken the request off hold. I filed this as a support ticket and it's reproduced in that ticket as well. https://success.hornbill.com/hornbill/servicemanager/request/view/IN00158431/ Currently still on hold despite me having updated, sort of a meta-bug

@Martyn Houghton Absolutely

@TrevorHarris Would it be possible to allow this as a system setting or a role. We have emails coming från Jira and monitoring software which updates tickets automatically and would sometimes need to change visibility for those. Specially Jira which can be quite verbose.

That makes sense, we work in 11 languages so I think we translated almost everything

I tend to run this query in the database direct which helps me find it rather easy. It returns application and key among other things. SELECT * FROM h_sys_app_strings where h_value like '%CHANGEME%' and h_lang = 'LANGUAGECODE' Change the CHANGEME into the string you want to change and the LANGUAGECODE into the language you are using. Then you can go to the appropriate application and make the changes.

Any hope of this being implemented in the customer portal?

We recently discovered we have two contacts with the same Logon ID. I did not think this was possible. Both are active and connected to different organisations. I assume it's a person that has changed jobs and both orgs are our customers.

Yes it's a setting in the analyst's account, not through BPM I'm afraid.

+1 that would be really handy to not have to maintain an updated simple list of Services for use in some PCF's