HHH

Anybody?

@Deen Would it be possible to implement the 0 or at least make description non-mandatory?

If you have services that you don't want to show a description of can you put a 0 in the description field as with other portal stuff you want empty? We want descriptive texts on some but not all of our services.

Same issue here. Posting to follow

@AWeaireI have also raised this in the support portal

We have the same thing. Flow breaks before customer can add attachments. It's in the customer portal.

@James Ainsworth Never mind, I got it

@James Ainsworth I don't quite follow, from were do these custom fields get their content? If I just create a field and call it VIP how does it get populated?

Doesn't anyone at Hornbill know how this works? I'm beginning to get worried.

We recently discovered an issue while developing our own application to be compatible with Azure and SAML as you have a Signing Certificate that cannot have an infinite expiration. We then decided to check the Hornbill application that is set up with SAML from the Azure community/marketplace where you have uploaded the app and we then found an expiry date We now wonder how this will be updated? Will you send a new certificate out via e.g. Email or will it be pushed automatically via Azure marketplace?

+1 I like the idea of separating mentions from notifications

Is there a way to archive external contacts (customers) through the BPM. Preferrably as a variable, I'm trying to build a process that archives an organisation as well as its contacts

We would appreciate if Request Category could be a column that is possible to display in the request list.

@Victor We are currently seening the same thing together with ErrorApplication Could Not be Found In the Requsted App Store

@James Ainsworth@Victor@Daniel Dekel Anyone that can shed some light into this?

update on h_sys_tasks would probably solve it but then they could potentially also edit the task. To only allow reassigns would need explicit update permissions to the h_assigned_to column which I'm not sure is possible

I have a question regarding portal visibility for external customers A bit complex but I'll try to explain. There are 2 organizations A and B, both of which are customer organizations in Service Manager. Organization A has two contacts, Anna and Andrew, both of them have "Organization View" and can see the requests of all of Organization A. Organization B also has 2 contacts, Bob and Betty, both of them have "Organization View" and can see the requests of all of Organization B. After a while Anna switches jobs and starts working for organization B. She has three requests open where she is the customer. These were raised while she was part of organization A. In Service Manager, the admin moves her from Organisation A to Organisation B, still a customer in the three open requests. My question is. Who can see the three open requests? Anna? Since she's the customer, even though she has switched organizations. Andrew? Since he has organization view of the organization to which Anna was attached when raising the requests. Bob and Betty? Since they have organization view of Anna's current organization, even though they were raised while Anna was part of A. None of the above? All of the above? Something completely different? Can someone clear things up for me please.

Please consider it an enhancement request then, thanks

In the timeline you can filter what's visible but is there a way to limit the filters. Since we handle external customers we don't use assets or authorizations, can these somehow be removed from the filter drop down?

@James Ainsworth I can confirm that this works. I suggest it be put in the tips and tricks section. One thing I needed to think about is that working calendars are not involved so -3 days is in fact calender days and not -3*24 working hours as in other places in BPM Thanks for the tip, this will be really useful.

I don't know about Hornbill but with experience from other systems these things run at a schedule looking at did it happen "now" so don't set date in the past or too close in the future. I usually set it 30-60min ahead and so far it's worked as expected.

With the upcoming CH00161063 Due Date for Requests (Excluding notifications) it would be really useful to allow human tasks created by the BPM to set due date of the task as a variable from that For example if a request is due on a specific date, then a human task is raised which is due on that date-5days. this would be really useful for those requests which involve a series of sub-tasks

@James Gallally It looks like you have an AND operator between the two expressions in your screenshot, could it be that this should be OR if only one of them is populated at the point? Or am I reading it wrong? Also it may be case sensitive so check for both Down OR down (Maybe someone else can confirm this)

@James Ainsworth What do these custom fields apply to customer, organisation or service? Or is it something else?

We found that if you cancel and start over it pulls through. We have raised a support request with this