Jump to content

TrevorKillick

Administrators
 View Profile  See their activity

  • Posts

    780

  • Joined

  • Last visited

  • Days Won

    33

 Content Type 

Everything posted by TrevorKillick

  1. TrevorKillick
    Hi Gareth I have brought this up with development. Kind Regards Trevor Killick
  2. TrevorKillick
    Hi Gareth, When viewing a mailbox and the inbox folder the data is automatically refetched when a new email comes in no refresh speed as such we have events that trigger on a new email arriving that update the view. Someone else posted about locking emails while they are open i will raise this with development and see what they come back with. Kind Regards Trevor Killick
  3. TrevorKillick
    Hi Gareth User being added as a member and assignment can product notification as documented here: https://wiki.hornbill.com/index.php/Notifications Or are you asking for this to be expanded to only on analyst assignment you get a notification and not when its assigned to a team? Does that help? Kind Regards Trevor Killick
  4. TrevorKillick
    Hi Kelvin You can use it for pretty much most things https://live.hornbill.com/demo/ User Name: sonial Password: password Kind Regards Trevor Killick
  5. TrevorKillick
    Hi Kelvin The only public servers we have is the Sandbox instance used by any Hornbill Prospect so you wouldn't want to use that as its recreated every night and everyone shares the same login. It has been brought up in the past but currently we have no plans to offer a test environment for customers. Kind Regards Trevor Killick
  6. TrevorKillick
    Hi Martyn If you paste the URL of a request into a workspace post / comment text then we will automatically embed this with a link and the title of the request. Currently its not possible to show in a Request workspaces where the request has been embedded. Kind Regards Trevor Killick
  7. TrevorKillick
    HI Gareth, The following formatting is supported https://wiki.hornbill.com/index.php/Wiki_Markup HTML markup is not supported which is why only the email text is pushed to the description. Kind Regards Trevor Killick
  8. TrevorKillick
    Hi Martyn Thats because files being attached on a workspace are not current supported. Its in the backlog but not in the schedule for the next 3 months currently. Kind Regards Trevor Killick
  9. TrevorKillick
    Hi Martyn If you have Customer Manager you can view the contacts record and see there associated requests, custom manager is a charged for Application so you would need to speak to your Relationship Manager about getting a licence. In the mean time you can install the Customer Manager Application from the App Store and try the functionality out. Kind Regards Trevor Killick
  10. TrevorKillick
    Hi Martyn The development is all done its just waiting on the builds to go out which i will reply about when available. Kind Regards Trevor Killick
  11. TrevorKillick
    Hi Martyn The change has been made when security.user.passwordPolicy.requireOldPasswordForReset is set to false then the following view will be seen when changing the password in Users Profile View. This still has to go through our continual deployment cycle so i will post when the relevant deployments has been made to live and this is available for use. Kind Regards Trevor Killick
  12. TrevorKillick
    Hi Samuel Currently this is not possible i will ask development if there are any plans to provide a Team Selection form which could be made mandatory and would allow you to force all calls coming in from that progressive capture to be assigned to a team. Kind Regards Trevor Killick
  13. TrevorKillick
    Hi Martyn Let me raise this again with development it has come up internally in the past. Kind Regards Trevor Killick
  14. TrevorKillick
    Hi Martyn The following wiki page contains a list of supported media: https://wiki.hornbill.com/index.php/Collaboration Kind Regards Trevor Killick
  15. TrevorKillick
    Hi Martyn Yes a user can now change there password even if they do not previously know their password. There is an issue where the Client will not lot you change you password without sending the old password so i will raise this with development and get them to remove this. Once this is done you will need to disable this system setting security.user.passwordPolicy.requireOldPasswordForReset Kind Regards Trevor Killick
  16. TrevorKillick
    Hi Martyn We use cLucene for the global search i have asked Development if it supports filtering out strings. At this time its not possible to search workspace name like that you can only search all workspaces or each workspace individually by its ID. Kind Regards Trevor Killick
  17. TrevorKillick
    Hi Martyn Various option shave been discussed internally but no formal plans i will we raise this with development and see if there are any plans to bring in some form of organisation to workspaces in the near future. Kind Regards Trevor Killick
  18. TrevorKillick
    Hi Ben Its good to hear your using the New Look Admin Tool, i will raise this with development and get an answer for you. Kind Regards Trevor Killick
  19. TrevorKillick
    Hi Martyn You can Mention Collaboration Users in a post or comment, See wiki page for more details https://wiki.hornbill.com/index.php/What_are_mentions%3F Kind Regards Trevor Killick
  20. TrevorKillick
    All, Since our last major update to our service exactly one year ago where we transitioned to a brand new front end technology stack based on a combination of Angular and Bootstrap, we have been busy delivering our customers lots of great feature updates. At the same time we have been working hard behind the scenes to bring this new technology stack to all of our front end service endpoints. We are excited to announce today that we are releasing into preview our second generation Administration UI re-written from the ground up in the same technology stack as our other front end UI's. More information can be found here: https://wiki.hornbill.com/index.php/Admin2_Update To use the new Preview Interface for Administration click on the Try Now link in the top right of the current admin tool. The Preview will be available until Monday 16th May when the current Admin Tool will be replaced. Kind Regards Trevor Killick
  21. TrevorKillick
    Hi Greg Login to the Admin Tool, the link is under your profile image in the top right of Hornbill, head to the App Store and you can update Service Manager. Kind Regards Trevor Killick
  22. TrevorKillick
    Hi Chris That Raise New incident button looks like its a Custom Button, if you click on the Custom Buttons button then it should be listed as a defined button. I would guess its mapped to point to the URL for logging an incident which should then use the default Log Incident BPM defined in the application setting. Kind Regards Trevor Killick
  23. TrevorKillick

    LDAP

    TrevorKillick replied to gwynne's topic in Service Manager

    Hi Gareth Can you PM me you Log file and i will take a look. Kind Regards Trevor Killick
  24. TrevorKillick

    LDAP

    TrevorKillick replied to gwynne's topic in Service Manager

    Hi Gareth Not a problem, i will see if we can add a future version of the tool the ability for it to do some basic checking of the configuration file for things this like this. I will of course update this post when the additional fields are available. Kind Regards Trevor Killick
  25. TrevorKillick
    Hi Nasim This is a known issue where the Indexer would not be correctly populated. The user and roles lists have been improved to have searching built in which has been found to be much more reliable and will be available in the an coming release of the Admin Tool, i will back when this is available. Kind Regards Trevor Killick
×
×
  • Create New...