TrevorKillick

HI Ralf Sorry my bad was still a bit early remove the [ ] around Office in the Site Lookup Attribute field. Kind Regards Trevor

Hi Gareth It does not look possible at the moment but i have asked Development to comment on this for you. Kind Regards Trevor Killick

Hi Ralf The log is suggesting that the LDAP attribute Office against the user mcr has now value. I would check the user in AD and the value of Office against mcr i am not sure if the LDAP Attributes from AD are case sensitive. Kind Regards Trevor Killick

Hi Ralf Not exactly intended but for now it is required with the incorrect spelling. We will get this fixed for the next version. Kind Regards Trevor Killick

Hi Paul I am so sorry i could have sworn this was supported but i check with the relevant team and its not currently, They have agreed to to add the feature under the following change request CH00140945. I will reply when this feature has been made available. Kind Regards Trevor Killick

Hi Chris Is this the lookup when logging a Request in Progressive Capture? Kind Regards Trevor Killick

Hi Paul Task details support Media Wiki Markup https://wiki.hornbill.com/index.php/Wiki_Markup So you can use the format [] Kind Regards Trevor Killick

Hi Martyn The two parameters for Number of Shared Mailboxes in Use and Licensed were never returned by the server this has been added and will be in the next server build, once this goes out to live in the coming days / weeks the values will correct them selfs. Kind Regards Trevor Killick

Hi Martyn My Apologies i have given you the wrong information here, i just checked with Development and the Request List against an Organisation Should be available to you without the need to have a customer manager licence. As for requests against an contact, i must have got these two mixed up but i will raise this with development and see if there are any plans to add a request list in the contact view. Kind Regards Trevor Killick

Morning Martyn This was reported internally yesterday i will investigate and report back when we have a fix. Kind Regards Trevor Killick

Hi Kelvin I believe the following application settings in Service Manager should be the one you are after: In the New Admin Tool go to Service Manager-> Settings and search for app.request.allowResolveCloseWithoutAnalyst Kind Regards Trevor Killick

Hi Kelvin No this is not currently possible, i can raise it with development for consideration? Kind Regards Trevor Killick

Hi Gareth I have just checked with our Cloud Team and there have been no changes at this time. Let me know if you would like any assistance in reviewing the logs. Kind Regards Trevor Killick

Hi Gareth If you open the first email you should see an indicator next to each recipient indicating the status of the outbound message clicking on the envelope will open the log to show you exactly what happening. Kind Regards Trevor Killick

Hi Graham Can you try using the Admin 2 Preview https://admin2.hornb.../data/profiles/ The profiles have been completely re written from the ground up in admin 2 due to the number off issues we have in the current admin tool. Kind Regards Trevor Killick

Hi Kelvin Its probably best to log this with support so we can investigate the issue further, you can do that with the Hornbill Webform here: https://www.hornbill.com/request/ Kind Regards Trevor Killick

Hi Kelvin At the moment you cannot do this in BPM something is being developed at the moment called Time Plans which will allow you to schedule events to happen at particular points of time in the lifecycle of a BPM. In the mean time have you looked at Escalation Actions for Service Levels? https://wiki.hornbill.com/index.php/Set_up_Service_levels Kind Regards Trevor Killick

Hi Kelvin Glad to hear you resolved the issue. Yes this is one of the reasons we advice only on archiving users as archived users are not included in the licence count and if a user has interacted with activity streams and entities then errors like this will occur when they are deleted. Kind Regards Trevor Killick

Hi Kelvin If you are using Chrome you can use Control + Shift + J to open the Javascript Console then refresh the page and reply with a screenshot of any red text you see in there. If you are using IE then go to F12 for developer tools and click the Console tab and again reply with any red text shown. Kind Regards Trevor Killick

Hi Martyn I has asked development for an indication on the plans for Scheduling Reports, apologies for the late reply. Kind Regards Trevor Killick

Hi Martyn I believe both of these are now covered in the Admin 2.0 Preview, the filter will now allow you to search with * as a wildcard and the setting description is always shown now an should be correctly populated. This is on Application Settings and Advanced System Settings. Kind Regards Trevor Killick

Hi Gareth The notifications have been split up into two settings now Individual Assignment and One for Team Assignment. This will be available in the next release of Service Manager. Kind Regards Trevor Killick

Hi Gareth, 1) Raised this with development will respond with relevant reference when i have one. 2) Do you have sites set up in the Admin Tool? 3) Its a known issue i have asked development if we have a reference for it. Kind Regards Trevor Killick

Hi Martyn There is nothing exposed to Progressive Capture to say if its running in the Portal or in Collaboration. I will raise this with development and see what they come back with. Kind Regards Trevor Killick

Hi Gareth Development have a change logged for this CH00130315 currently the change is not scheduled for the next 90 days, so i cannot give any further details on when this might be made available sorry. Kind Regards Trevor Killick