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Found 14 results

  1. Morning all, We are in the process of following the steps provided pre-switch on to bring our AD into Hornbill, but have got to the point whereby we require a sign in URL and Identifyer, Who would we need to speak to in order to get this as presumably it will be unique and i need to get this ASAP Regards Alex
  2. Hello, I would like Hornbill as a development piece to work with Microsoft setting up there single sign install to be placed in the Azure marketplace. The reasons for this as followed - Easy setup of single sign on for azure users - Decreased cost for companies - This is a big one for us as currently not all users have a licence that allows them Azure premium attached them, this is as we have different sites with different licence models. Azure premium is need for users to use single sign on with azure AD if the service is not in the marketplace. If you are in the market place this is not needed I understand the above is our issue in essence but I also feel that it would be a good move for Hornbill showing that they are flexible with a range of technologies Please could this request be taken under consideration ( I know this is not a 5mins fix ) Cheers Gareth
  3. Afternoon all, Wonder if i can grab some advice, we are currently tryingn to implement our SSO profiles for the Self service portal. We are coming accross a issue where it direct the portal but does not sign users into it Here is a screenshot of our profile. we are using another piece of software (Centrify) as our source atm. so for example, Someone logs on to the centrify app or centrify webpage and then every app on that webpage is SSO from this point as AD credentials have already been supplied. Here is a screen shot of our SSO Profile: As far as i can see i have completed it to the instructionsn on the wiki page. We have done the same at the centrify end (just FYI) But the result we are getting is as follows: Does anyone have any ideas/advice in regards to this. Thanks Hayley.
  4. Hi All, We are having a slight issue with an undetermined number of users, Our userbase has a large number of contracts included that will all have different email addresses, when doing our LDAP import it is picking up from the Users Email Address within Active Directory. The problem with this is that it may not match the e-mail address they are sending from. Is there anyway for us to map the primary SMTP within AD to the Email field within Hornbill? Thank you in advance for any help.
  5. I have noticed that a new switch has appears since I last checked our SSO profile settings (some time ago) with the title of Validate Audience, which appears to be disabled by default. I could not find a reference to it in the wiki, so can someone explain what this does? Cheers Martyn
  6. Hi all, Does anyone have any experience using multiple domains and SSO with Service Manager? We currently have 3 domains in our business, 1 group domain and 2 child company domains. Obviously as our AD structures are separate I will have to set up the LDAP import across all three domains. However we are a little unsure as to how to configure our ADFS server to deal with the three domains. As we are moving towards our Hornbill portal being the one stop shop for all things and I am currently in the process of adding HR, Finance, Procurement and in the future, Facilities on to the portal, users from multiple business units will need access to the portal to raise requests. I don't really want to go down the Citrix route (which is what I have had to do as a stop gap for the time being) as it is quite messy / slow / labour intensive. We share a common intranet so the link to the portal is available to all but as we have not configured ADFS the SSO will not authenticate users from outside our group domain. Any help / guidance anyone can provide will be greatly appreciated. Thanks Dan
  7. Hi, Many of my colleagues and users / customers are reporting a strange behaviour on the service portal. When they click on the link that redirects then to our service portal (https://service.hornbill.com/XXX/servicemanager/request/view/SR00053013 for example), they get redirected to the login page. When they click on the login link, SSO kicks in and they authenticate ok. However, they then arrive on the landing page and many users do not even understand they need to go onto the "My Request" tab... Anyway, is this a new issue? Are you aware of a similar issue from other customers?
  8. Hi All, We use single sign-on to access Hornbill from our internet portal (which is how all of our users access all their web based system). Is there anyone of redirecting a user a user back to the portal when they logout? At the moment they are left at the Hornbill logout page. Many thanks, Darren
  9. The Single Sign On (SSO) validate certificate appears to be using the wrong date when checking if the imported certificate is still valid. We have had issues logging in hornbill this morning due to system triggering that the trust certificate is expired. However, exporting the certificate from Hornbill and viewing it in certificate viewing it has not yet expired; In our case 23rd November 2017 @ 07:36. By temporarily disabling the validation users where then able to get in, so therefore it seems the platform is expiring the certificate 15 days ahead of time. Is there a reason for this? Cheers Martyn
  10. HI, I was just wondering if there is a maximum number of SSO profiles that can be configured? We currently use SSO for our domain, but we may potentially have 160+ additional domains that will need to authenticate. With this number being quite high I am just exploring different options and wondered if this number was feasible? thanks lee
  11. We've successfully implemented SSO for our instance but unless we're missing something it is either on or off for all sites - live, admin, service & customer. Our 250+ customers will only ever access Service Manager (via service.hornbill.com) from within our corporate network so single sign-on using ADFS is ideal and this works as expected. However, our analysts will access the live site from anywhere, both inside and outside the network. What we'd ideally like to do is enable SSO for service.hornbill.com but use password authentication for live.hornbill.com. Although we can create separate SSO profiles for each site, SSO seems to be either completely on for all or off for all. We found an single historical forum post suggesting this is true but is this interpretation correct? If so, is there anything in the change pipeline to allow differential site authentication?
  12. Good morning, I am posting this on behalf of my colleague jonnutt who has registered to the forums but still pending registration.
  13. We are implementing single sign on using ADFS/SAML and pre-creating our users via the LDAP Import tool. Therefore the Hornbill platform will not contain a password in essence for any of our users. As I understand it at the moment the mobile app needs a Hornbill password to connect, rather than using the SSO process. If as user logs into the application via SSO and then uses the change password option in their profile, will this suffice for them connecting via the Mobile App? Cheers Martyn
  14. We're working with our domain admins regarding setting up SSO with our corporate network AD. They've asked if Hornbill signs the SAML requests that our domain would send. If so, how is this done? Thanks, James
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