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TrevorKillick

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Everything posted by TrevorKillick

  1. Good Morning Everyone After the success of our in person HUG's at the tail end of last year and incorporating the great feedback we got from those that attended we are delighted to announce the dates for the first of our 2024 user groups. Register for London - Wed Mar 20, 2024 - L’Oscar Hotel (Fully Booked) Register for Manchester - Wed Mar 27, 2024 - Hotel Brooklyn Manchester Agenda: Some (quick) Hornbill updates about strategy and forthcoming releases. Customer presentation - Gareth Cantrell will explain how Square Enix went from 0 to 90% self-service adoption within 6 months, inspiring other teams to deliver a unified digital experience with an enterprise-wide service portal. Round-table sessions led by Hornbill experts, covering emerging topics such as AI, alongside practical approaches to ESM, best practices, and automation, which will reduce costs and save you thousands of hours each year. Drinks and networking—The opportunity for one-to-one discussions with your fellow customers. Both events will run the same agenda and are free to attend. We look forward to seeing you in 2024. Thanks Trevor Killick
  2. Hi @Martyn Houghton London (L’Oscar Hotel Holburn) will be November 15th and Manchester (Hotel Brooklyn MCR) November the 22nd, both will be identical events just in different locations so folks not in London or the south can attend without trecking down to London. Invites will be out later this week / Monday at the latest. Thanks Trev
  3. If you go here: https://community.hornbill.com/settings/ you get the option to change your display name, if not message me your preferred name and ill go in and update it for you. Thanks Trev Killick
  4. @samwoo sorry this is no help to you what so ever just wanted to say great work on those PowerBi pages they look amazing.
  5. @Michael Sharp I beleive this post from Gerry prevously showing our DKIM support for each domain connected to a hornbill instance is what you are looking for: Thanks Trev
  6. @Gareth Watkins can you ping me a direct message with your colleagues email address and i can take a look for you. Thanks Trevor Killick
  7. Over the past months, the team at Hornbill has been shaping the future of Service Management, readying a host of innovations and improvements that we will be bringing to you in 2022, seamlessly enhancing your version of Hornbill Service Manager. We would like to invite you to the first in a series of customer briefing sessions to unveil our roadmap, product vision, forthcoming innovations, and release milestones. Join us on February 7th at 3 pm https://info.hornbill.com/webinar/2022/hornbill-2022-innovations-functionality-and-roadmap This post will be updated with customer events for 2022 as they are announced so follow this topic for updates as they come out. Thanks Trevor Killick
  8. Hi @Smurfy The email invite will be going to the instance primary/secondary technical and authorative contacts, but i think im ok to post the link to register on the forums so ill be doing that once the invite has been approved to go out. Thanks Trevor Killick
  9. Hi @Will J Douglas Sometime today/tomorrow an invite will go out to all customers for a webinar where we will walk you through some exciting changes comming to hornbill and what the 2022 and beyond roadmap looks like for Hornbill and Service Manager. Thanks Trevor Killick
  10. Hi @Martyn Houghton Development have confirmed the display name for the icons has been added to a tooltip on the icon picker and will be available in the next Hornbill Core UI release. I have just checked and we are currently using Font Awesome 5.15.4. Thanks Trev
  11. @Josh Bridgens The two origin IP's for Hornbill Services are: 87.117.243.10 and 212.71.225.67 Thanks Trevor Killick
  12. All should be good now, please let us know if you find anything else. Kind Regards Trevor Killick
  13. @Alberto M Thanks for raising this, i have found the issue and working on a fix at the moment. Kind Regards Trevor Killick
  14. Hi @samwoo Thanks for the feedback, i would love to take credit for this but it was just a forum update I have added those three tags as predefined so should show up as suggestions when tagging, any more suggestions we can add this. Thanks Trevor Killick
  15. Hornbill Employee Portal & Mobile Overview: Hornbill Wiki Documentation: https://wiki.hornbill.com/index.php/Employee_portal
  16. @Nikolaj It will be available by close of play today and posted on the forums. Kind Regards Trevor Killick
  17. Hi @Paul Alexander It is indeed still going ahead. Kind Regards Trevor Killick
  18. @Adrian Simpkins I have just tried in the latest version of Edge and i can select Service Manager or other forum sections correctly: Can you let us know the version of Edge and Windows version you are using please. Thanks Trevor Killick
  19. A second webinar on the Employee Portal was scheduled for 11:00, 4th March 2020. This session will provide an in-depth overview of how to set up the new Employee Portal and customise the look and feel and how to migrate from the Service Portal & My Services. Unfortunately, not everything is quite ready to show you. We want to give a complete and detailed guide to migrating so we have taken the decision to delay the webinar until 11:00, 31st March 2020 you can still Register Here for the Webinar. Existing registrations will be kept so there is no need to register again if you can no longer make the new date and time it will be provided on the Hornbill Forums after so that you can watch back as many times as required.
  20. Links Provided from the Presentation Employee Portal: https://wiki.hornbill.com/index.php/Employee_Portal Employee Mobile SSO: https://wiki.hornbill.com/index.php/Single_Sign_On_Profiles
  21. ITOM Webinar.mp4 Registration The Technical Preview of Hornbill ITOM has now ended. Question and Answers With the Inventory Discovery is there a away to include this in the asset list in Service Manager and then to link to 'last logged in user' if this user is a customer in Service Manager? Not at the moment this integration is coming soon though. Will it be possible to add discovered items to an inventory group automatically based on OS or some other attribute? Not currently, we are reviewing the requirement internally. What OS’s does it support under “Target OS”? Currently Windows 32bit / Windows 64bit / Windows Generic. Linux/Unix and Mac OS coming soon. Does it work with Linux OS's? As above, coming soon. Can the discovered equipment be automatically added to groups, rather than the manual clicking method, we have over 4000 machines and we don't want to be moving things manually Being investigated internally at the moment, potentially adding dynamic lists. What does the underlying discovery please, is it agentless ? 100% Agentless. Can these packages etc be run from a request in Service Manager via the BPM? Yes, shown towards the end of the Technical Demo. What device types can you discover? eg can it discover switches/routers & Linux/Unix? IP Port Scanning coming soon along with SNMP, currently only windows machines can be discovered. Is there a vision to extend the capabilities of what is discovered on a machine, not just installed products? E.g. websites on a server, databases on a RDBMS server? Not currently, investigating internally for the long term roadmap of Hornbill ITOM. Does the discovery add to the asset management module? Not currently, being working on as part of the Service Manager integration. Any plans to add the capability to use snmp for device discovery/querying? Yes. Will you offer any "pre-built" packages similar to what PDQ offer? Yes, please tell us what packages you want to see and we will look to add them. Is there support for redundancy/failover? For Site Integration Servers yes, multiple servers will serve the job queue if one is unavailable the others can pick up the jobs in the queue. A Job can be targeted to a single SIS Server or a Group of SIS Servers.
  22. @Paul Alexander Changed your Primary Group to Hornbill Users, you still have access to all the Supportworks Forums for posterity Trev
  23. @Adrian Simpkins Collaboration is one of our front ends User Interfaces, like the Administration tool where the updates are all seamless in the background and are not part of the App Store updates and are always running the latest available. Kind Regards Trevor Killick
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