TrevorKillick

HI Gareth Looking at your configuration the LDAP Attribute you are trying to map to Phone [HomePhone] is not listed in the the LDAPAttirubutes sections. Any field you want to map from LDAP needs to be listed in this section. Kind Regards Trevor Killick

Hi Gareth, Yes the LDAP Mappings will update the available fields if anything in AD changes then the user accounts will be updated. Currently we do not have extension available only fields available in the userUpdate API can currently be used: https://betaapi.hornbill.com/hornbill/xmlmc/admin/?op=userUpdate We are working on making the extended profile details found in collaboration available to the LDAP Import utility, currently we are waiting on the API's to be completed and rolled out then the Import Utility will be updated, this should allow you to import into any custom profile fields you need. I will reply to this thread once this is available. Kind Regards Trevor Killick

Hi Nasim, Tina Let me raise this with Development and i will get back to you both. Kind Regards Trevor Killick

Hi Tina This is not currently possible, i will raise this with development for feedback and respond with any outcome. Kind Regards Trevor Killick

Hi Ben, No currently the ability to close / resolve linked requests does not exist. This requirement does frequently come up so i will pass the feedback on to Development. Kind Regards Trevor Killick

Hi Nasim There is an issue here i am just looking into it but in the mean time can you raise this with support so we can track this properly. Kind Regards Trevor Killick

Hi Lee I have posed the question to Development, i will post the response back when i have one. Kind Regards Trevor Killick

Hi Chris When viewing a request timeline for an email update you can use the View Email option in the More Actions Menu. This should enable you to see the available header information. Kind Regards Trevor Killick

Hi Chris This functionality had beed addd to the up and coming changes to the Administration Tool (Admin 2) which will be made available to customers in the coming weeks, in the mean time to unable you to move forward with you go live today i have sent you an email detailing how you can empty the folder. Kind Regards Trevor Killick

Hi Chris We have an API to empty an email folder we just have not exposed it anywhere yet in the UI, i am just going to see the best way to expose this and get it made available to you. Kind Regards Trevor Killick

Hi Chris I have replied in the following thread: https://forums.hornbill.com/index.php?showtopic=8222 Kind Regards Trevor Killick

Hi Chris, I will look into what options are available and get back you, is it just the sent items and all of them that you wish to be cleared down? Kind Regards Trevor Killick

Hi Kelvin This is currently not possible, i will just check with Dev to see if there is anything in the pipeline to provide OR functionality with different conditions. Kind Regards Trevor

Hi Martyn Tasks provide us with the same technical hurdles making Progressive Capture Questions available in email template as discussed here: https://forums.hornbill.com/index.php?showtopic=8091 . There has been some movement around this functionality internally and we believe we have a way forward with providing this, currently we do not have a Change logged for this or an ETA on when it will make it into the product but the solution we have agreed to provide access to Progressive Capture Questions will / should enable us to expose tasks in the same way. If there is any movement on this i will post a response. Kind Regards Trevor Killick

Hi Martin The following is from our Development Team We are going to get the wiki updated to reflect this. Kind Regards Trevor

Hi Martin I will ask the Service Manager Development team and get an answer for you. Kind Regards Trevor

Hi Martyn It appears the change has been delivered see the wiki documentation here: https://wiki.hornbill.com/index.php/Business_Process_Workflow#Assignment check out the Assign to Service Team section. Kind Regards Trevor

Hi Kelvin Only active users count to the licence restrictions. Kind Regards Trevor Killick

Hi Kelvin Can you log this with support and we can help you sort this out, this happens when you delete any user that has posted or commented and we have had similar issues in the past which is why we suggest archiving users instead of deleting them Kind Regards Trevor Killick

Hi Tina, The following Wiki page an You Tube Video should help creating Filters in Service Manager Request View. https://wiki.hornbil...st_List_Filters Kind Regards Trevor Killick

Hi Kelvin i will double check but i believe putting "outcome =="success" " should work, this is what happens when we are running the updated Admin Tool internally and some things have been fixed / improved. Kind Regards Trevor Killick

Hi Kelvin You should have the available outputs from the Automated Task available as shown here: For the example i set mine to success as the outcome from the Assignment should be a success. Kind Regards Trevor Killick

Hi Kelvin The following automated task should do the trick This will suspend the BPM process (Not the request) awaiting a new request owner and on success moves stage, this can be any node. Is this what you are looking for? Kind Regards Trevor Killick

Hi Ainul, Can you log a call with support so we can a look at this i would need to see the entire configuration file and log file to confirm what is going on but updating users does / should work? Kind Regards Trevor Killick

Hi Kelvin Let me check with development as to why this is not currently possible. Kind Regards Trevor Killick