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TrevorKillick

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Everything posted by TrevorKillick

  1. TrevorKillick
    I have removed the 64 character limit on the subject field which was erroneously added. Will be available in the next Admin Tool Release this week. Kind Regards Trevor Killick
  2. TrevorKillick
    Hi Greg I have found and fixed the issue with the email templates and will be fixed in the next release of the Admin Tool. I cannot replicate the undefined subject issue can you open developer tool F12 and look in the console tab and click safe and see if there are any errors? Kind Regards Trevor Killick
  3. TrevorKillick
    Hi Greg I will look into this issues for you and let you know shortly Kind Regards Trevor Killick
  4. TrevorKillick
    Hi Gareth, Kelvin I have raised this again with development to see if there is anything we can do to investigate further and mitigate the issue. Kind Regards Trevor Killick
  5. TrevorKillick
    Hi Steve, Martyn Development have raised the following change CH00141233 which will introduce <nowiki></nowiki> allowing you to post text unformatted. Kind Regards Trevor Killick
  6. TrevorKillick
    Hi Steve Thanks for the suggestion it doesn't look like there is anything to do the suggested so i will put the suggestion through to development. Kind Regards Trevor Killick
  7. TrevorKillick
    Hi Steve I just gave it a try and it does not is that a wiki thing, if so i can ask development to consider adding it in? Kind Regards Trevor Killick
  8. TrevorKillick
    Hi Martyn It does come up quite often and i am sure the Service Management Development team have something in the pipeline to better address this, i will ask someone from the team to post an update on this. Kind Regards Trevor Killick
  9. TrevorKillick
    Hi Gareth Looking at this the error indicates a network issue, i can replicate this if i log into collaboration and disable my wifi then click on a workspace link i will see the error. Are you using a wireless connection? Kind Regards Trevor Killick
  10. TrevorKillick
    Hi Martyn Once Created (By clicking the Save button in the top right) you will get the rest of the options for the report. Kind Regards Trevor Killick
  11. TrevorKillick
    Hi Samuel I have added the ability to assign roles on user update and/or create, once tested i will do a release and let you know. Kind Regards Trevor Killick
  12. TrevorKillick
    Hi Samuel Unfortunately due to permissions its not possible to switch the Portal Role to Basic User Role, The only option at this time is to add all your basic users to required self service role. If we were to add the ability to assign roles on user update then it would only add the specified roles. Kind Regards Trevor Killick
  13. TrevorKillick
    Hi Martyn I just found my note to say when the UI change was available, its now possible for a user to change there password when you do not already know it. We are still waiting for development to be completed on the mobile authentication change. Kind Regards Trevor Kilick
  14. TrevorKillick
    Hi Samuel Roles are only added on creation of a user as documented here: https://github.com/hornbill/goLDAPUserImport Its possible we can look at adding the ability to change when roles are added as we do now for Organisations and Sites. Kind Regards Trevor Killick
  15. TrevorKillick
    Hi Martyn This is part of wiki markup two quotes makes text italic https://wiki.hornbill.com/index.php/Wiki_Markup If you want to post content like this i would advice using [code:sql] select * from table; [/code] The new line before and after the sections is important.Kind Regards Trevor Killick
  16. TrevorKillick

    LDAP

    TrevorKillick replied to gwynne's topic in Service Manager

    Hi Gareth Importing additional profile fields is now available in the latest build of the LDAP User Import Tool https://github.com/hornbill/goLDAPUserImport/releases/tag/v2.0.0 Kind Regards Trevor Killick
  17. TrevorKillick
    Hi Stephanie In Admin 1 the permissions on dashboard visibility were incorrectly ignored, this was / is fixed in admin 2 so now you only see Dashboards either you created or have been shared with you. I can see from the list most of these were created by admin, so the admin needs to login and shared the dashboards with you and anyone else that needs access to them. The following wiki pages has information on Granting Access to Dashboard. https://wiki.hornbil....php/Dashboards The list of Dashboards is completely empty as you are looking at Collaboration Application as shown in the breadcrumbs, you need to go to Home -> Service Manager -> Advanced Analytics . Kind Regards Trevor Killick
  18. TrevorKillick
    Hi Stephanie Can you post a screenshot of the two screens from admin 1 and admin 2 please? Kind Regards Trevor Killick
  19. TrevorKillick
    Hi Martyn Our Platform team are going to add a default Reporting User role to the system, once this ha been added i will post the rights so you can add your own role as a platform build can take a few days / weeks to make its way through testing before being released. Kind Regards Trevor Killick
  20. TrevorKillick
    Hi Martyn I will find out for you and get a list of rights required early next week for you. Kind Regards Trevor Killick
  21. TrevorKillick
    Hi Ralf The behaviour of the Direct Database View in the new admin tool has changed and the paging removed, this is purely down to a change in UI controls, the row limit in the bottom left will allow you to return more results which are displayed on one page to a maximum of 100. You are saying the full 100 rows are not visible, i will investigate this and get back to you. Edit: Have just run a test query and when you select 100 the full 100 rows are returned. What query are you trying to run? Kind Regards Trevor Killick
  22. TrevorKillick
    Hi Samuel You are looking in the wrong table the following Query will get you document and there tags SELECT h_lib_documents.h_doc_id,h_lib_documents.h_title,h_tags.h_name FROM h_lib_documents LEFT JOIN h_tag_links ON h_tag_links.h_object_ref_urn = concat("urn:lib:document:",h_lib_documents.h_doc_id) LEFT JOIN h_tags ON h_tags.h_tag_id = h_tag_links.h_tag_id Kind regards Trevor Killick
  23. TrevorKillick
    Hi Tony I will reply to you in a Private Message. Kind Regards Trevor Killick
  24. TrevorKillick
    Hi Diane Let me check but i think you have been given access to the wrong set of Forums, this one if specifically for the Hornbill Cloud Solution we provide not Supportworks, so my answer really wont help you sorry. Correct Supportworks Reporting Forum here: https://forums.hornbill.com/index.php?showforum=12 Kind Regards Trevor Killick
  25. TrevorKillick
    Hi Diane They are stored in the h_settings column of the h_sys_slc table. However the configuration is stored as a complex XML string. Kind Regards Trevor Killick
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