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TrevorKillick

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  1. TrevorKillick

    LDAP

    TrevorKillick replied to gwynne's topic in Service Manager

    Hi Gareth The available fields are defined in the UserProfileMapping section of the configuration file documented here: https://github.com/h...oLDAPUserImport Kind Regards Trevor Killick
  2. TrevorKillick
    Hi Tony Can you try the following for URL "URL": "https://eurapi.hornbill.com/hertsmereidsservicedesk/xmlmc/", Kind Regards Trevor Killick
  3. TrevorKillick
    Awesome thank you I will get development to take a look at this. Kind Regards Trevor Killick
  4. TrevorKillick
    Hi Tony Excluding the passwords (Please remove these first) can you post a copy of the configuration file please. Kind Regards Trevor Killick
  5. TrevorKillick
    Hi Ralf, Thanks not a problem we were experiencing issues after moving the forums this morning but our Infrastructure guys believe this should be fixed now. Can you post a screenshot of the display issue you are seeing as we are trying to replicate the issue internally and things are displaying correctly? Kind Regards Trevor Killick
  6. TrevorKillick
    Hi Ralf In terms of the display issues in the Service Portal what Windows version are you using with IE 11? Kind Regards Trevor Killick
  7. TrevorKillick
    Hi Martyn The following settings in System -> Collaboration -> Settings will change the default display order. Kind Regards Trevor Killick
  8. TrevorKillick
    Hi Gareth Its a known issue and has been fixed, the fix should be pushed out to live on Monday. Kind Regards Trevor Killick
  9. TrevorKillick
    Hi Martyn Will raise this with development. Kind Regards Trevor Killick
  10. TrevorKillick
    Hi Martyn I will raise the request with Development and see what they come back with. Kind Regards Trevor Killick
  11. TrevorKillick
    Hi Samuel Apologies for the delayed response, i have found the issue with the CSV export and it will be resolved in the next update to the Admin Tool early next week. Kind Regards Trevor Killick
  12. TrevorKillick
    Thanks Steve It does require the ^ and $ Just tested and it exactly matches 11 numbers with those additional characters. Regards Trevor
  13. TrevorKillick
    Hi Ralf I tried the following and it seams to work? Kind Regards Trevor Killick
  14. TrevorKillick
    Hi Martyn In the Admin Tool System -> Settings -> Advanced the following setting should be what you are looking for: mail.importer.pollInterval Kind Regards Trevor Killick
  15. TrevorKillick
    Hi Samuel Not a problem glad its all working for you now. Regards Trevor
  16. TrevorKillick
    Hi Samuel I recreated the issue then realised i had left a hardcoded count of 100 for the number of records to process, i do apologize for that. Version 2.0.3 corrects the issue with it stopping at 101 users in dry run. As for the other issues you were getting we can look it in a remote session if you need. Kind Regards Trevor Killick
  17. TrevorKillick
    Hi Samuel I think its going to be best to arrange a remote session though Victor which i will jump in on and see if we can get to the bottom of this. Can you log a call with support in the morning and let us know when you are free and we can book something in. Cheers Trevor
  18. TrevorKillick
    Hi Samuel No its getting stuck so the worst case if it gets stuck without dry run is that from user 101 onwards they will not have been updated. If you are not happy running it without dryrun i understand i will continue to investigate on our end. Kind Regards Trevor Killick
  19. TrevorKillick
    Hi Samuel Thanks for the feedback sorry about this. is it possible to try without the -dryrun flag? Kind Regards Trevor Killick
  20. TrevorKillick
    Thank you, Oddly i still cannot replicate this even using the released binaries. What Operating system are running this on? Are there any errors in the Windows Event Viewer? What does task manager show in terms of system resource usage? Is it possible to run without dry run and see how far it gets? I am going to try and create a few thousand accounts and see if it gets stuck as you have 1500 odd accounts being returned in the LDAP Query. Kind Regards Trevor Killick
  21. TrevorKillick
    I will find enough users to recreate and let you know. Regards Trevor Killick
  22. TrevorKillick
    Hi Samuel Job Role will be shown in the log file if its being populated during dry run. I can see from the logs that sAMAccountName which is mapped to the userId field is not found in the LDAP Response which is causing a high number of error, it would be interesting to see how far you get when the mappings are configured in the same way as the working import. My test data has 97 users and its all good i will try and add a few more see if i can make it get stuck. Kind Regards Trevor Killick
  23. TrevorKillick
    Hi Samuel I have released 2.0.2 which fixes a number of issues although i was not able to recreate it getting stuck at 100 odd users but i will keep trying to recreate the issue. Can you let me know if it still happens in 2.0.2 Thanks Trevor
  24. TrevorKillick
    Hi Samuel Let me look into the issue you are seeing and i will get back you. I noticed this on a customer instance earlier, yes there is a -file= input flag where you can specify the configuration file to use. Kind Regards Trevor Killick
  25. TrevorKillick
    Hi Martyn We use FontAwesome so you can use there docs for searching if that helps as well http://fontawesome.io/icons/ Kind Regards Trevor Killick
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