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Found 3 results

  1. We are having several issues with being able to search for certain request on our instance that were logged in and around the point of the Service Manager outage. To rectify this issue should we re-index our instance?
  2. Search under "users, roles and organisation" doesn't work for our instance. It generally returns no value, although a couple of users can be found (common thing about them is they have status 0) Is this a known issue or should I log a defect?
  3. Hello, We seem to be unable to perform a search that looks for key words in the incidents updates. We only seem to be able to use the quick filter which searches the Reference, Summary, Details, Status, Owner and Customer field's. Has anyone found out how to do a keyword search similar to the one in Support Works Essentials as that was extremely useful? Thanks Gill
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