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TrevorKillick

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Everything posted by TrevorKillick

  1. TrevorKillick
    Hi Martyn It is possible if you use Ctrl + Left Click you should see the inject variable menu. Kind Regards Trevor Killick
  2. TrevorKillick
    Hi Samuel If Ginney opens a new Internet Explorer tab in the same window as Netcall then opens Hornbill and Logins in, then they should try and refresh Netcall and see if hornbill opens correctly. Kind Regards Trevor Killick
  3. TrevorKillick
    Hi Samuel I have spoken to one of our Developers and the main login page has a security measure in place preventing it from being loaded in an iFrame, if you open hornbill in a seperate tab and log can you then access Hornbill inside Netcall? Kind Regards Trevor Killick
  4. TrevorKillick
    HI Michael There is no ability to import a report from an SQL query, you would need to build your own report in Administration -> Service Manager -> Reports -> Create You will need to use SQL Schema Designer Add the tables and configure your joins, In Select Filter you can pick User Prompted Value so at run time the user can put in the dates. Kind Regards Trevor Killick
  5. TrevorKillick
    Hi Martyn I will raise this with development and find out for you. Kind Regards Trevor Killick
  6. TrevorKillick
    Hi Lee Can you post a screenshot of the configuration for the Move Request To Board node please so we can take a look at why this is not working. Your second issue, which Automated Tasks are you trying to use to allow the Basic User to provide feedback? Kind Regards Trevor Killick
  7. TrevorKillick
    Hi Martyn Apologies for the late response. There is not currently a default role to handle this functionality. Having a quick look they will need the Contacts Admin Role (If creating / updating) : And System Rights A: Manage Portals , Update Portals (If they are going to be associating and contacts). There will be additional Table Rights i have missed here. Please let Me Known if you need any further assistance. Kind Regards Trevor Killick
  8. TrevorKillick
    Hi Martyn Apologies for the delayed response, i have raised a change CH00141664 which covers filtering by name and sort on the list. We will update the post when this is available (Somepoint in the next 90 days). Kind Regards Trevor Killick
  9. TrevorKillick
    Hi Paul Just committed this functionality into the Administration Portal it should be available early next week i will post when this goes to live. Kind Regards Trevor Killick
  10. TrevorKillick
    Hi Ralf There is no setting to disable the noise however you can stop this from happening by dismissing the Harry Hornbill Notices which display in the top right next to the notification bell. These Harry Hornbill Notices are used to show you exciting new features and can be viewed and dismissed like normal notifications. Kind Regards Trevor Killick
  11. TrevorKillick
    Hi Nick I will get one of the application Developers to confirm this for you. Kind Regards Trevor Killick
  12. TrevorKillick
    Hi Tony If you click Edit against a library (Under the name and description) you can then assign users / roles / groups to the libraries and change the rights. I think you still need to assign edit rights to the individual documents though, Library rights and just for read and publish access to the library its self. Kind Regards Trevor Killick
  13. TrevorKillick
    It would be fairly easy to require n number of tags before a request could be logged or updated. If you started putting tags into categories then you just re introduced categories with a different UI. When i used to log calls in Supportworks as a day job everything was under Other->Other->Other if i couldn't quickly find the right category, tags wouldn't necessary stop this. One usability improvement might be to add searching the category selector so you do not have to go looking for the one you are after.
  14. TrevorKillick
    The tags we use in Document Manage require someone with rights to add the possible Tags to a list. This prevents users from adding "Laptop" and "Lap top". I think tags could work really well against requests and allow you to specify multiple tags instead of having to have very specific lists of categories which can easily become un manageable.
  15. TrevorKillick
    Hi Greg Sorry i never did reply, this is now available ... Kind Regards Trevor Killick
  16. TrevorKillick
    Hi Ralf The following thread outlines how to get the required information out from any associated tasks storing the time spent against a request. https://forums.hornbill.com/index.php?showtopic=8085 Kind Regards Trevor Killick
  17. TrevorKillick
    To wrap this up for anyone else that comes across this, mailbox input parameter on notifyEmailCustomer must be set to manual and set to a mailbox it should never be set to automatic. Kind Regards Trevor Killick
  18. TrevorKillick
    Hi Tony I looks like you have a missing value in the notifyEmailCustomer node in your BPM can you take a look at that node and make sure all of the input have a value set? Kind Regards Trevor Killick
  19. TrevorKillick
    Hi Tony Can you jump into the Admin Tool and go System -> Monitor -> Logs -> EspServer Log and check the Error Box and post back the last few errors it should help indicate exactly why the BPM Node for notifying a customer is failing. Kind Regards Trevor Killick
  20. TrevorKillick
    Hi Tony This is part of the Security Model where a user cannot elevate there own rights or another users rights above there own. This causes an issue when first installing an application, as a workaround the default rights for an application should be assigned to the Admin Role so any user with this role should be able to assign rights. Alternatively your Instance Administration Account (admin) is a Super User and can first assign this rights to the relevant user. Hope this makes sense. Kind Regards Trevor Killick
  21. TrevorKillick
    Hi Samuel This fix is now available on Live Kind Regards Trevor Killick
  22. TrevorKillick
    Hi Martyn This should now be available on Live Kind Regards Trevor Killick
  23. TrevorKillick
    Hi Kelvin Fix has been pushed to live give it 5 minutes to sync across out web servers and it the list should start being populated correctly. Kind Regards Trevor Killick
  24. TrevorKillick
    Hi Kelvin This was just raised internal i am testing the fix now if its all good i will push the fix out to live Kind Regards Trevor Killick
  25. TrevorKillick
    Hi Tony, if you open the App Store in Admin you can install Document Manager You will then need to assign the relevant roles to use the application. Kind Regards Trevor Killick
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